Roon unable to locate NAS music folder after years of successful access (ref#OGOKW3)

[scala (René Scalabrini)]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

roon cant find my music folder on my nas any longer. It worked fine for years! Don't know how to add the music foler again. Don't know how to type the path to my nas...

Describe your network setup

It's a asustor nas, I can connect to it and find my music

[daniel]

Hi @scala,
Thanks for reaching out to us about this issue. Are you able to see your music folder outside of Roon like in Finder? Can you also please share a screenshot of your Roon storage settings page? Once we have that information we can proceed with troubleshooting.

[scala (René Scalabrini)]

thank you for getting in touch with me, Daniel.
Because I couldn’t get anywhere, I deleted the Roon app from my Mac.
After I got the app new from Roon’s main website.
Clicking on the App I only get to … (see copie Roon screenshot)
I have no idea what to do …

I send you 3 screenshots.

1. NAS screenshot, that’s where my music is stored.
2. Finder screenshot, here you can see in finder the path to my NAS Asustor, all the way to my music files.
3. Roon screenshot, roon is trying to find …??

Thank you for any help
cheers
René

[noris]

Hello @scala ,

@scala

You won’t be able to find any OS devices because you are not running RoonOS (ROCK/Nucleus).

@scala

It looks like you are using an AFP share, do you also have SMB turned on for the share? Are you able to try to put in the IP address of the share into Roon, does that work? Please share a screenshot of the settings you are inputting into Roon.

[scala (René Scalabrini)]

2024-11-12T23:00:00Z
Thank you for your support. Unfortunately, I don’t understand AFP or SMB.
See the screenshot,

here I’m supposed to put in the NETWORK SHARE LOCATION.
I have no clue what to put in … I have tried several things nothing worked, what I also don’t know is, do I have to put the Username and Password of my NAS in.??
here is a list of the trials:

• smb://192.168.1.50/volume1/Music
• smb://NAS-SCALA/Music
• smb://192.168.1.50/Music
• smb:\192.168.1.50\Music
• 192.168.1.50\Music
• 192.168.1.1/NAS-SCALA/music
• \192.168.1.1\NAS-SCALA
• \192.168.1.1\NAS-SCALA\volume1
• https://192.168.1.50:8848/portal/#
• https://192.168.1.50:8848/music
  So much for today, I hope someone can help me.
  Thank’s a lot
  René

[daniel]

Hi @scala,
Since you don’t have SMB set up it makes sense that none of that worked. I found this guide to setting up SMB on a ASUSTOR NAS https://youtu.be/x_1WQh9dmyU If you follow that guide you should then be able to connect that file share to Roon with one of these

• smb://NAS-SCALA/Music
• smb://192.168.1.50/Music

Please let us know how this goes for you!

[scala (René Scalabrini)]

Thanks so much, it works again. Your link to the YouTube helped.

I had to click the Windows Date service. (I thought it had to do with Windows and I’m using a Mac)
Anyway its all running
greeting to all the Roon team
René

[daniel]

Great we’re glad we were able to help you out!