Roon unable to login to Tidal, inaccessible music on home network and ARC (ref#7GHK87)

Support
1

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

I’m having that issue where Roon refuses to login to Tidal. I can’t access any of my music files while at home on my network or on Arc outside of the home network.

Describe your network setup

AT&T router, ethernet connection to Roon server with Eversolo DAC connected to Denon AVR.

2

Hello @1brianhitch1 ,

It seems like you’re trying to log in to TIDAL through Roon and are encountering an issue with the redirect to your web browser during the Single Sign-On (SSO) process.

Could you please confirm:

  • Were you redirected to your browser when attempting to log in to TIDAL?
  • If nothing happened after clicking “Log in,” please try clicking the “here” link that appears in Roon’s login prompt — this should manually open the authentication page in your default browser.

Let us know what you see, and we’ll be happy to assist further.

3

I tried and I’m never redirected it just continues to spin “Waiting for TIDAL login”
.

4

Hello @1brianhitch1 ,

Are you able to use another Roon remote to try to perform the login to TIDAL? If not, can you try to clear out the cache on your RoonServer machine?

  • Exit out of Roon/RoonServer
  • Find and open your Roon database
  • Navigate to /Library/Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs
5

I was finally redirected late last night during the SSO and am now back online. Thanks.

6

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