· Music won’t play or issues with my library
· Trouble creating or restoring backups
· can't open Roon. asking for backup
· wired ethernet connection
Hello @dr.george.j.malayil
Thanks for reaching out. What you are describing usually means your Roon Server has started without finding its database, so it is offering you the first-time setup screen, where restoring a backup is one of the options.
To point you the right way we need a few basics.
Please send a screenshot of the screen you are seeing. The exact wording matters, since “restore a backup” appears in more than one situation.
Did anything happen just before this? For example a Roon update, an operating system update, a power cut, or a drive being moved or disconnected.
Please answer those and we will take it from there.
Hello @dr.george.j.malayil,
Wanted to follow up on this, and we’re still waiting to hear back. Have you had a chance to send over a screenshot of the screen you’re seeing, and let us know whether anything changed just before this started, like an update, power cut, or drive disconnect? Please reply with those details and we can take it from there.
Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.