Roon Unable to play Tidal tracks today but was working yesterday

Support
1

Roon Core Machine

Windows 10
I5 750 @2.67
8GB Ram

Networking Gear & Setup Details

Core is on ethernet

Connected Audio Devices

RoPieee

Number of Tracks in Library

I don’t have any local tracks

Description of Issue

Suddenly today I’m unable to play any track on tidal. If I start playing an album it will quickly skip through every song on the album and fail.

The logs seem to indicate a Tidal account issue but I’ve verified my Tidal subscription is up and running. I’m able to play Tidal from their application as well as USB Audio PLayer Pro

2

09/07 09:31:28 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:28 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:28 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:28 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:28 Debug: GMS: saving nav stack
09/07 09:31:28 Debug: GMS: done saving nav stack
09/07 09:31:28 Debug: GMS: saving nav stack
09/07 09:31:28 Debug: GMS: done saving nav stack
09/07 09:31:28 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:28 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:28 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:28 Debug: GMS: saving nav stack
09/07 09:31:28 Debug: GMS: done saving nav stack
09/07 09:31:28 Debug: GMS: saving nav stack
09/07 09:31:28 Debug: GMS: done saving nav stack
09/07 09:31:28 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:28 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:28 Debug: GMS: saving nav stack
09/07 09:31:28 Debug: GMS: done saving nav stack
09/07 09:31:28 Debug: GMS: saving nav stack
09/07 09:31:28 Debug: GMS: done saving nav stack
09/07 09:31:28 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:28 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:28 Debug: GMS: saving nav stack
09/07 09:31:28 Debug: GMS: done saving nav stack
09/07 09:31:28 Debug: GMS: saving nav stack
09/07 09:31:28 Debug: GMS: done saving nav stack
09/07 09:31:28 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:28 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:28 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:28 Debug: GMS: saving nav stack
09/07 09:31:28 Debug: GMS: done saving nav stack
09/07 09:31:28 Debug: GMS: saving nav stack
09/07 09:31:28 Debug: GMS: done saving nav stack
09/07 09:31:28 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:29 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:29 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:29 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:29 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:29 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:29 Debug: GMS: saving nav stack
09/07 09:31:29 Debug: GMS: done saving nav stack
09/07 09:31:29 Debug: GMS: saving nav stack
09/07 09:31:29 Debug: GMS: done saving nav stack
09/07 09:31:29 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:29 Debug: GMS: saving nav stack
09/07 09:31:29 Debug: GMS: done saving nav stack
09/07 09:31:29 Debug: GMS: saving nav stack
09/07 09:31:29 Debug: GMS: done saving nav stack
09/07 09:31:29 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:29 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:29 Debug: GMS: saving nav stack
09/07 09:31:29 Debug: GMS: done saving nav stack
09/07 09:31:29 Debug: GMS: saving nav stack
09/07 09:31:29 Debug: GMS: done saving nav stack
09/07 09:31:29 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:29 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:30 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:30 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:30 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:30 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:30 Debug: GMS: saving nav stack
09/07 09:31:30 Debug: GMS: done saving nav stack
09/07 09:31:30 Debug: GMS: saving nav stack
09/07 09:31:30 Debug: GMS: done saving nav stack
09/07 09:31:30 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:30 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:30 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:30 Debug: GMS: saving nav stack
09/07 09:31:30 Debug: GMS: done saving nav stack
09/07 09:31:30 Debug: GMS: saving nav stack
09/07 09:31:30 Debug: GMS: done saving nav stack
09/07 09:31:30 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:30 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:30 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:30 Debug: GMS: saving nav stack
09/07 09:31:30 Debug: GMS: done saving nav stack
09/07 09:31:30 Debug: GMS: saving nav stack
09/07 09:31:30 Debug: GMS: done saving nav stack
09/07 09:31:30 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:30 Info: Alert: Transport: stopping_too_many_failures
09/07 09:31:30 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:30 Info: Alert: TIDAL: tidal_account_error
09/07 09:31:30 Debug: GMS: saving nav stack
09/07 09:31:30 Debug: GMS: done saving nav stack
09/07 09:31:30 Debug: GMS: saving nav stack
09/07 09:31:30 Debug: GMS: done saving nav stack
09/07 09:31:35 Debug: UI-BACK: mode: artistdetails
09/07 09:31:35 Debug: GMS: saving nav stack
09/07 09:31:35 Debug: GMS: done saving nav stack
09/07 09:31:35 Trace: DisposeReusableCellCache: scrollpanel(4455), 6 disposed from cache.
09/07 09:31:35 Debug: unhandled selection type:
09/07 09:31:35 Debug: unhandled selection type:
09/07 09:31:38 Debug: UI-FWD: mode: albumdetails
09/07 09:31:38 Debug: GMS: saving nav stack
09/07 09:31:38 Debug: GMS: done saving nav stack
09/07 09:31:38 Debug: UI-NAV: album details / album: [object Sooloos_Broker_Api_AlbumLite_Proxy] / bookmarkdata:
09/07 09:31:38 Debug: unhandled selection type:
09/07 09:31:38 Trace: DisposeReusableCellCache: scrollpanel(1087), 0 disposed from cache.
09/07 09:31:39 Debug: unhandled selection type:
09/07 09:31:39 Debug: unhandled selection type:
09/07 09:31:39 Debug: unhandled selection type:
09/07 09:31:39 Debug: unhandled selection type:
09/07 09:31:39 Debug: unhandled selection type:
09/07 09:31:40 Info: [stats] 7028mb Virtual, 462mb Physical, 88mb Managed, 49 Threads, FDs
09/07 09:31:40 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:40 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:40 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:41 Debug: GMS: saving nav stack
09/07 09:31:41 Debug: GMS: done saving nav stack
09/07 09:31:41 Debug: GMS: saving nav stack
09/07 09:31:41 Debug: GMS: done saving nav stack
09/07 09:31:41 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:41 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:41 Trace: [platformnowplaying/mac] MPNowPlayingInfoCenter: Connect
09/07 09:31:41 Info: Alert: TIDAL: tidal_account_error

3

I have also tried logging out and back into Tidal on Roon, and restarting my core.

4

I’m not sure what resolved this, but after restarting things again including my ropieee this was resolved.

5

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