Roon unable to read library on Windows with Synology specifications (ref#NJ33GU)

Affected Product

Roon

Roon Issue Category

Description of Issue

Roon can’t read library

Roon Server Platform

Windows

Roon Server Specifications

Synology

Connected Audio Devices

dCS Vivaldi HDMI

Home Network Details

ethernet Uptone audio switch

I’m sorry, but it’s not clear to me at least what your issue is. Could you please give more details on what you are experiencing? Screenshots of the issue would also be extremely helpful.

Is the Roon Server running on Windows, and your local music files held on a Synology NAS?

Roon says it can’t read my library. I tried to delete it and start over but it says I have to close Roon. It is closed. I wonder if this is really the issue. I don’t know where to look for other versions of Roon

Sorry. yes Roon is on windows and files are on a Synology NAS

As I said, screenshots would be helpful for clarification.

I surrendered and called my IT guy. Five minutes later all was good

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