Roon unable to start on QNAP NAS (ref#US7HUC)

Support
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Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Roon on QNAP NAS, now cannot connect at all. NAS web UI for the Roon App says stopped and Roon will not start at all. I have tried downloading and installing the latest Roon App, restarting the NAS. Still status is Stopped.

Tell us about your home network

· UK BY supplied router, Various 1Gbps Netgear routers, Unifi WAPs. My QNAP NAS has internet access and Roon server is stopped so even local (same switch) access doesn't work.

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Hello @barrybutler and welcome to the forum.

The Roon Server package no longer works, please switch to the official Docker image to run Roon Server on your NAS. See also:

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Hi @barrybutler,

Thanks for writing in! @BlackJack is correct with the above reply, certainly le us know if you have any questions or issues along the way. :+1:

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I think this is a mess up of Sonos proportions. It’s unlikely I’ll get my money back but even less likely I will renew.

1 Like
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Have you tried setting up the docker? Its not as complicated as it looks at first glance.

The new version is a huge improvement.

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It’s unfortunate but it would also be unfair for all non-QNAP users to suffer just because QNAP hasn’t updated their system libraries in 10 years.

In any case, as @Moonshiner says, setting up the Docker isn’t really as complicated as it looks at first.

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Maybe it shouldn’t have been released in the first place then. I kmnow what support propducts on mutliple platforms is like. Would have been nice to haave a warning, rather coming back from a 2 week vacation to find it’s all fubar’ed. I started of with Windows, then a NUC, then the NAS, then I left IT behin me as much as I could and niw I back to Windows. Such fun. And my restore still won’t work, fortunately there isn’t much to restore, just some more time to spend when I all I wanted to do was click.

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Yeah.

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Hi @barrybutler,

We certainly appreciate your feedback, both good and bad. Feel free to share it over in our Feedback category on the community, where it’s actively monitored by our product and development team.

You mentioned having issues restoring from a backup, would you like assistance with troubleshooting this?

We’ll be on standby for your reply and if/how you’d like to proceed. :folded_hands:

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