Roon unable to start playback on Windows 10 - 'Too many failures' error (ref#3VY84N)

[Michal_Holubec (Roquen Lómë)]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· I don't have a System Output available, but I'd like to keep troubleshooting

How is the affected Zone connected to your RoonServer machine?

· Cable (USB, HDMI, SPDIF, etc.)

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· Connected directly to my RoonServer machine

Does the device show up at all in Roon Settings -> Audio?

· The Zone is listed under the wrong protocol

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· After rebooting post Windows 10 update, on 18.3.2025

What are the make and model of the affected audio device(s) and the connection type?

· sound is local, internet is over cable

Describe the issue

After trying to play anything, roon tries bunch of tracks and then says: "Too many failures. Stopping playback."

I'm running latest build of roon on latest build of Windows 10 locally on an integrated sound card. All other apps with sound are working with no problem.

roon won't start streaming and won't play local audio files either.

Describe your network setup

roon server > local sound card (Realtek High Definition Audio)

[connor]

Hi @Michal_Holubec,

Thank you for your post. We can see the Realtek Zone tearing down in RAATServer logs immediately after it creates a session. This only occurs on Wasapi in the logset - what happens if you try another driver with this card, like the proprietary Realtek driver?

Please share a screenshot of the Device Setup page and the Signal Path for the affected Zone (the local Realtek output).

Do any other outputs fail with this RoonServer machine?

We see upstream connection failures intermittently in logs because of network reset events - please try disabling the consumer VPN santioning Roon’s upstream connection, as these are known to interfere with device discovery locally. This is not causal to your problem here, but it’s our recommendation based on experience for broader stability.

https://www.realtek.com/Download/List?cate_id=593

We’ll watch for your response. Thanks!

[Michal_Holubec (Roquen Lómë)]

Hi connor, I’m using the default Realtek output with default values, I’ve only tried Wasapi as other option to no success. Taking screenshot of Signal path was quite difficult, as roon tries to load 4 tracks in a row before displaying the message “Too many failures…”

I don’t have any other outputs than the local PC.

Yes, I’m using VPN and used it alongside roon with no problems so far. I don’t understand what “VPN santioning” means?

[benjamin]

Hi @Michal_Holubec,

Technically, the use of VPNs falls outside the scope of official support, so if you can please disable it while we continue to troubleshoot, that would be helpful - please reproduce the issue with the VPN disabled if possible, and share the track name.

Lets refresh your RAATServer database in the meantime to see if that helps.

You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

• Create a Backup of your current Roon database
• Exit out of Roon
• Navigate to your Roon’s Database Location
• Find the folder that says “RAATServer”
• Rename the “RAATServer” folder to “RAATServer_old”
• Restart the Roon App to generate a new RAATServer folder

Thank you!

[Michal_Holubec (Roquen Lómë)]

Finally got around to try this out - and so far it look like it worked =)

[noris]

Hello @Michal_Holubec ,

Glad to hear that the RAATServer refresh did the trick! I will go ahead and mark this one as solved but should you have any further difficulties, uncheck the solution checkbox and please let us know. Thanks!