Roon "unexpected error" loading albums with both Gustard S26 and PC as servers (ref#U68I42)

[roihadad]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

This morning when I tried to listen to Roon with my Gustard S26 music server Roon had trouble loading Albums-„unexpected error“ was showed. I thought S26 was the issue, but when trying my PC as a server same thing happened…. I tried readding my music services - Tidal and Qobuz , nothing helped. Please help me!

Describe your network setup

Asus XT9 and Asus RT-AX59U

[vadim]

Hello @roihadad,

Thank you for reaching out.

At the moment, there’s a known TIDAL outage affecting multiple regions, related to an issue on Amazon Web Services (AWS). This can cause errors such as “unexpected error” or make TIDAL content temporarily unavailable in Roon.

You can follow the status here:

• [url=https://downdetector.com/status/tidal/]TIDAL on Downdetector[/url]
• [url=https://health.aws.amazon.com/health/status]AWS Health Dashboard[/url]
• [url=https://www.reddit.com/r/TIdaL/comments/1obdoyo/tidal_pc_app_and_website_is_just_a_black_screen/]TIDAL Reddit Thread[/url]

Once TIDAL services are back to normal, please:

1. Go to Settings → Services → TIDAL → Log out, then
2. Log back in and try again.

Regarding Qobuz, since it may be a separate issue, could you please share a couple of screenshots showing what exactly happens when you try to play from Qobuz in Roon? This will help us understand whether it’s connected or something else.

Thank you for your patience while TIDAL resolves their service outage!

[roihadad]

Hello Vadim,
Albums art do not update and I can not play Lossless music with WASAPI (Bit perfect)

my internet connection is totally fine, I check in my parents’ apartment as well…
It is really weird… It happened suddenly this morning, I have never had this before..

[roihadad]

[roihadad]

I reinstalled Roon completely on my laptop now and it updates album arts but no sound on WASAPI-

[roihadad]

Exclusive mode with WASAPI works perfectly on the Qobuz Windows app…
Also I can not find a specific album when using Roon… On Qobuz Windows app no problem…

[roihadad]

All is working now , beside the WASAPI on for the laptop speakers, no idea why…
No idea what happened this morning with Roon…

[vadim]

Hello @roihadad,

Thank you for the update. I’m glad to hear that everything is running as expected for now.

Since your thread describes multiple different issues, I won’t merge it with the one where we post updates about the Qobuz/TIDAL outages related to AWS. I’ll mark your topic as solved for now.

For further updates on the ongoing Qobuz/TIDAL service issues, please follow this thread:
TIDAL & Qobuz Issue Related to the AWS Outage — Roon Investigation