Roon "unexpected error" loading albums with both Gustard S26 and PC as servers (ref#U68I42)

Support
2

Hello @roihadad,

Thank you for reaching out.

At the moment, there’s a known TIDAL outage affecting multiple regions, related to an issue on Amazon Web Services (AWS). This can cause errors such as “unexpected error” or make TIDAL content temporarily unavailable in Roon.

You can follow the status here:

  • [url=https://downdetector.com/status/tidal/]TIDAL on Downdetector[/url]
  • [url=https://health.aws.amazon.com/health/status]AWS Health Dashboard[/url]
  • [url=https://www.reddit.com/r/TIdaL/comments/1obdoyo/tidal_pc_app_and_website_is_just_a_black_screen/]TIDAL Reddit Thread[/url]
Once TIDAL services are back to normal, please:
  1. Go to Settings → Services → TIDAL → Log out, then
  2. Log back in and try again.
Regarding Qobuz, since it may be a separate issue, could you please share a couple of screenshots showing what exactly happens when you try to play from Qobuz in Roon? This will help us understand whether it’s connected or something else.

Thank you for your patience while TIDAL resolves their service outage!