Roon update prompted login during installation and failed to connect afterwards (ref#BKVK7Y)

[2939media]

What’s happening?

· My Roon software won't start up

Describe the issue

Soon prompted me to install an update. During the update process, I was requested to log in via my browser. Then the update installed. But it is not connecting.

Describe your network setup

Ubiquity gateway and wireless routers

[daniel]

Hi @2939media,
Thanks for reaching out to ask us about this issue. We activated diagnostics on your account and found a number of errors as your Roon server was starting up. So it’s possible something went wrong while updating Roon. Let’s try a fresh database and see if your issues persist:

• Create a Backup of your current database
• Exit out of Roon + RoonServer (from taskbar area)
• Navigate to your Roon Database Location
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine:

Please let us know if you still have issues after trying this!

[2939media]

Looks to have re-installed correctly. App launches and is asking me to set up a new roon server on this Mac. Should I do this, or is there a way for me to restore from my prior setup? I really don’t want to have to re-create all my playlists if possible.

[connor]

Hi @2939media,

If you create a new server instance and then restore from a recent Backup, it will retain all of your database settings and library (provided the storage is attached/watched in Roon).

Backups preserve a snapshot of your database - restoring one is the proper way to retain a database after migrating or reinstalling RoonServer itself.

Backup