Roon "Upgrade All" causes Nucleus to go offline (ref#HW4P40)

[hutchp (Hutch Palmer)]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Orbi

Click below for next steps with an Orbi mesh network.

· I still need help.

Describe the issue

“Upgrade all” showed when opened ROON this morning. Clicked “Upgrade All”, 3 hours later “icon” squiggly lines moving. Only option is “Select a different server”. Prior to “Upgrade all”, ROON and ARC were working perfectly. Nucleus shows as “offline”. Have reset router, changed ports on Netgear switch(5 port) that serves Nucleus, Apple TV and Streamer DAC. Apple TV and Streamer work fine.

Describe your network setup

ORBI Router, Netgear 5 port switch, Nokia Fiber Optic Modem. Ethernet wired to all

[Jim_F]

I don’t know if this matters at all, but I never “upgrade all.” I always ungrade my Nucleus first, then Dell XPS 15 Roon server and client, then Mac Mini Roon server and client. Lastly, I go to my iPhone and two iPads. Sometimes, one or more has already been updated, sometimes not. Of course, that includes Roon Remote and Roon ARC.

The only hiccup I ever experience is sometimes the Dell needs a reboot to finish and sometimes not.

When away from home, I use Splashtop to upgrade the Nucleus and Mac Mini and upgrade the Dell and IOS devices locally, wherever I am. I think the order I use might be different, but still only one at a time.

[benjamin]

Hey @hutchp,

Thanks for writing in! As a next step, safely power down the Nucleus, and leave it unplugged for a few minutes.

Then see if you can connect it directly to your primary router, and boot it back up - see if it comes back online again and if you’re able to connect.

If not, see if you’re able to access the webUI of the Nucleus. You can do this by using a web browser from your computer - here’s more info on how to do this:

RoonOS webUI

If you aren’t able to access the webUI, the next step would be to hook up the Nucleus to a monitor via HDMI (while still powered on and connected to your router) and share a screenshot of what you see.

We’ll be on standby for your reply, thank you!

[hutchp (Hutch Palmer)]

Relocated Nucleus to room router is in and plugged into router. Works fine now, just have to move router so Nucleus has ownshelf, and change some cabling. Thank you, a Happy Lifetime ROON subscriber since inception. Mahali