QNAP 677
Comcast modem, and Bryston streamer
iMac Pro, iPad
100237
Roon will not play Tidal or Qobuz. I signed out of Qobuz and when I tried to sign back in I got this
When I try to play Tidal it says track is currently unavailable from Tidal
I would try rebooting your QNAP and see if that solves the issue, it has for me in the past.
I have tried rebooting but to no avail. Thanks
this is what I get when I try Tidal and the desktop is connected with cat5.
Same for me, starting yesterday (my core is also on a QNAP device, btw).
Tidal would complain about network problems, and after logging out of it, I can’t log in again.
HOWEVER, I managed to solve it!
Seems like the latest QNAP update caused severe network issues. I put in custom DNS server addresses (1.1.1.1 and the like), rebooted, and only then QNAP saw there is a hotfix update available.
After installing the update, finally I could log in to Tidal in Roon, and everything works again 
Hey @Steve_Child, we apologize for the delay in our response, it certainly was not our intention!
I wanted to check and see if you’re still having issues accessing the Qobuz and TIDAL files? Were you able to try rainbow’s suggestion?
We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
Thanks!
