Roon will not start on QNAP NAS

Roon Core Machine

QNAP TVS871, i7 CPU, 16Gb

Networking Gear & Setup Details

Netgear Orbi WiFi Mesh. All devices are wired via ethernet directly to the base station or to an expander.

Connected Audio Devices

Devialet D400, also Windows client

Number of Tracks in Library

50000 approx

Description of Issue

This setup has been stable for literally years. Now the core will not start. I have tried removing it on the QNAP and reinstalling from the QNAP App Centre:

Server:
Version : 1.8 (build 850) stable
QPKG-Version : 2021-05-18

Log file:

14.11.21-15:20:25 --- Starting RoonServer ...
14.11.21-15:20:25 --- ROON_DATABASE_DIR: /share/RoonServer - [available]
14.11.21-15:20:25 --- ROON_DATABASE_DIR_FS: ext4
14.11.21-15:20:25 --- ROON_ID_DIR: /share/CACHEDEV1_DATA/.qpkg/RoonServer/id - [available]
14.11.21-15:20:25 --- Free Inodes: 129.1M
14.11.21-15:20:25 --- ROON_DIR: /share/CACHEDEV1_DATA/.qpkg/RoonServer
14.11.21-15:20:25 --- Model: TVS-871
14.11.21-15:20:25 --- QNAP Serial: Q15BI19861
14.11.21-15:20:25 --- Architecture: x86_64
14.11.21-15:20:25 --- Total Memory: 16353172
14.11.21-15:20:25 --- Available Memory: 3217520
14.11.21-15:20:25 --- QTS Version: 4.4.3 - Build: 20200702
14.11.21-15:20:25 --- PKG Version: 2021-05-18
14.11.21-15:20:25 --- Installed QTS Apps: DownloadStation,Qsirch,diagnosticApp,netmgr,HD_Station,helpdesk,ResourceMonitor,QsyncServer,QKVM,Qboost,HybridBackup,NotificationCenter,SSDLaboratory,MultimediaConsole,LicenseCenter,MalwareRemover,QcloudSSLCertificate,RoonServer,
14.11.21-15:20:25 --- Hostname: TIRPITZ
14.11.21-15:20:25 --- MTU: 1500 1500 1500
14.11.21-15:20:25 --- Loading additional 64-bit libs: false
14.11.21-15:20:25 --- Bluetooth udev enabled: 1

############### Used FFMPEG Version ##############
ffmpeg version 3.3.6 Copyright (c) 2000-2017 the FFmpeg developers built with gcc 4.9.2 (Debian 4.9.2-10) configuration: --enable-cross-compile --arch=i686 --target-os=linux --disable-yasm --disable-static --enable-shared --enable-gpl --enable-libmp3lame --enable-libx264 --enable-libsoxr --enable-version3 --enable-nonfree --enable-openssl --disable-decoder=ac3 --disable-decoder=ac3_fixed --disable-decoder=eac3 --disable-decoder=dca --disable-decoder=truehd --disable-encoder=ac3 --disable-encoder=ac3_fixed --disable-encoder=eac3 --disable-encoder=dca --disable-decoder=hevc --disable-decoder=hevc_cuvid --disable-encoder=hevc_nvenc --disable-encoder=nvenc_hevc --enable-decoder=h264 --enable-decoder=h264_cuvid --enable-encoder=libx264 --enable-encoder=libx264rgb --enable-encoder=h264_nvenc --enable-encoder=nvenc --enable-encoder=nvenc_h264 --enable-decoder=mpeg2video --enable-decoder=mpegvideo --enable-decoder=mpeg2_cuvid --enable-encoder=mpeg2video --enable-decoder=mpeg4 --enable-decoder=mpeg4_cuvid --enable-decoder=msmpeg4v1 --enable-decoder=msmpeg4v2 --enable-decoder=msmpeg4v3 --enable-encoder=mpeg4 --enable-encoder=msmpeg4v2 --enable-encoder=msmpeg4v3 --enable-decoder=mvc1 --enable-decoder=vc1 --enable-decoder=vc1_cuvid --enable-decoder=vc1image --enable-decoder=aac --enable-decoder=aac_fixed --enable-decoder=aac_latm --enable-encoder=aac --extra-ldflags='-L/root/daily_build/64_06/4.4.3/LinkFS/usr/lib -L/root/daily_build/64_06/4.4.3/Model/TS-X72/build/RootFS/usr/local/medialibrary/lib -Wl,--rpath -Wl,/usr/local/medialibrary/lib' --extra-cflags='-I/root/daily_build/64_06/4.4.3/LinkFS/usr/include -I/root/daily_build/64_06/4.4.3/Model/TS-X72/build/RootFS/usr/local/medialibrary/include -D_GNU_SOURCE -DQNAP' --prefix=/root/daily_build/64_06/4.4.3/Model/TS-X72/build/RootFS/usr/local/medialibrary libavutil 55. 58.100 / 55. 58.100 libavcodec 57. 89.100 / 57. 89.100 libavformat 57. 71.100 / 57. 71.100 libavdevice 57. 6.100 / 57. 6.100 libavfilter 6. 82.100 / 6. 82.100 libswscale 4. 6.100 / 4. 6.100 libswresample 2. 7.100 / 2. 7.100 libpostproc 54. 5.100 / 54. 5.100
##################################################

14.11.21-15:20:25 --- ROON_DEBUG_ARGS: 
14.11.21-15:20:25 --- RoonServer PID: 13581


########## Installed RoonServer Version ##########
100800850
1.8 (build 850) stable
stable
##################################################

You need to update your QNAP qpkg to the 2021-10-03 version, you may have to download and install it manually from the QNAP store. There have been a lot of issues with the Roon 1.8 (850) version with the QNAP and it may not work properly but it’s worth a try.

You can read about the changes on the developers website:-

https://roononnas.org/en/roon-on-nas/

2 Likes

Hey @Gary_Hawkins so sorry for the delay in our response!

We wanted to check in with you and see if you’re having any further issues connecting to the QNAP device?

We did recently release an update that affected your device and I see that you have updated to the most current build, 850. Please let us know if you’re still experiencing this issue.

Thank you!

had to do a manual install of the update and then the server immediately started. Thanks for checking.

1 Like

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