I was about to start another thread with the same issue.
I have a lifetime license and my Roon core on Windows 10 that’s been running fine for a long time. It updated a few days ago to build 814. Ever since it gets stuck on the loading screen.
I tried updating Nvidia drivers as I’ve seen this somewhere recommended but didn’t help.
I tried installing the newly downloaded setup on top of the existing install but that also made no difference.
I don’t necessarily want to lose my library/playlists/history so is there any way to troubleshoot this?
I have logs attached if that helps.
You have missed networking details , there are so many variants , it’s better to show as much detail as possible.
It could be as bad as a corrupted db, easily fixed.
How old is your setup is your library new and still analysing maybe
Thanks for the reply.
As for networking, the machine uses on-board Intel Gigabit Ethernet with static IP, plugged into a Netgear Orbi Satellite. I also tried disabling the NIC and starting Roon with the same result.
The library hasn’t changed in quite a while. I also had it trying to start up for over 24h and it was still hanging on the loading screen.
How would I go about checking whether the db is corrupted and potentially fix that?
- See if Roon will start up.
or - Scan the logs for potentially the words ‘corrupt’ or ‘corruption’?
or - Send the logs to @support.
The only way to ‘fix’ a corrupt library is to Restore a previous Backup.
Thanks, I was afraid it may go that way.
Unfortunately, my only backup is 2 months old.
Been feeling pretty great about Roon besides some minor issues, and the problem with LSX’s but losing 2 months of playlist changes I’m not too happy about.
I always knew I should have had scheduled backups but still - more should be done inside Roon - and I’m speaking as a developer myself.
There may be a different problem for you than a corrupt database.
Wait to see what @support says before you do anything drastic.
I backup on multiple schedules and to multiple locations.
Hey @Alex_Marchard,
Thanks for getting in touch to let us know of the issue you ran into. We’re sorry!
Our technical team has taken a look at the logs you’ve shared (thanks for those) and the error they’ve seen point to TIDAL errors. Could you please:
- Close Roon
- Navigate to Roon’s Database Location
- Locate the tidal_account file in
Database/Registry/Core/tidal_account
- Send us this file via Dropbox/Google Drive as a private message (click my name → message)
- Delete it from your database location
- Try to start Roon again
Thanks in advance
Thanks for your help. Deleting the file helped. I sent you a message with the Dropbox link.
Thanks! This is really great to hear.
We really do appreciate the file. It’ll help us a lot in investigating this
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