Is it me, or is this the most complicated system to install and start using? Paid for a life time membership and still can’t access Roon.
Not a lot to go on to help you there.
What computer, OS, memory etc.
I don’t feel it is the computer, tt used to work fine, had Roon since 2017, then all of a sudden it just sits and spins like it is trying to open the application. Do you have to buy a Nucleus not for Roon to run?
I have tried uninstalling and reinstalling Roon several times, nothing has worked. I emailed Roon 3 times and have heard nothing back.
You are more likely to hear from Roon on weekdays. Until then, I recommend you read the relevant parts of the Knowledge Base which contains detailed instructions for setup and hardware specifications.
Also, @support will need the following form filled out in order to assist with your troubleshooting.
Sorry for the trouble here, @Kevin_Stead.
Can you give us some details about the PC you’re using?
It sounds like this used to work previously — Was there any change around the time this started? A Windows update, maybe?
When you open Roon do you get any error messages? Does it just close, or do you see something happening on-screen?
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