Hi @matthew_barnes, and sorry for the delay from the holiday weekend.
So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
The next time this occurs would you kindly make a note of the time it happens and we’ll enable diagnostics on your account so our team can take a look.
Thanks!