Roon won’t login to Qobuz today. Nothing changed, just “UnexpectedError” message

[Darren_Kelly]

Core runs on W10, core i5 8G thinkpad, used only for Roon

Core

Xxxxxxxxxxx (192.168.1.140)

Roon version 2.0 (build 1272) production (64bit) - Read change 108

You have the latest version installed.

Networking Gear & Setup Details

Ethernet to Bt Smarthub2
Music files on Synology DS716+,no issues,
No vpn, nothing changed

Connected Audio Devices

Audio device fine. Issue up the chain

Number of Tracks in Library

29k tracks

Description of Issue

On opening iPad app today was advised not logged in to Qobuz (or words to that effect). Found various support references to potential fixes and tried shutting down core an powering host down. Also tried renaming Roon cache folder to old and starting core & logging in to Qobuz.

None of it worked, please help.
First time on here so apologies if I’m in the wrong place or incorrectly formatted.

Qobuz account fine & works on all other devices.

[benjamin]

Hey @Darren_Kelly,

Ben with the support team here, thanks so much for taking the time to write in! I apologize for the long delay in getting to your thread, especially with it being your first post! Nonetheless, we’re glad to have you here and I’ve set your thread to monitoring to ensure nothing slips through the cracks moving forward.

I was able to pull your account up and I see that your core does currently have Qobuz tracks successfully synced to it - are you still having issues accessing your Qobuz account?

I’ll be on standby for a status update!