Roon won't allow me to shuffle my Tidal playlists

Support
1

Roon Core Machine

Mac version 12.4 3.8 GHZ 8GBIT Sinology DS418j 8tb

Networking Gear & Setup Details

ethernet connected to airport time capsule and extreme

Connected Audio Devices

NAD C658 SONY Chromecast HDMI connections

Number of Tracks in Library

24,000

Description of Issue

Roon will not shuffle Tidal playlists as it used to a month ago

2

Hi @Brent_McGowan

I believe it is related to this … Roon are working on it.

3

Just was wondering how the Tidal fix is coming along.
Currently none of my Tidal playlists show up in Roon.
Not sure if this is related to the fix.
Thanks,
Brent

5

Hey @Brent_McGowan,

Thanks for getting in touch, we’re sorry to see that you’re having problems with your TIDAL playlists. In checking your diagnostics it doesn’t look like TIDAL is syned in Roon. Can you please sign out of your TIDAL account in Settings>Services>TIDAL, then restart your Core and sign in again, then let us know if that helps.

Also, You may want to check your Private Relay settings on your Core:

On your Mac, choose Apple menu  > System Preferences, then click Apple ID. Select iCloud > Private Relay.

On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud > Private Relay.

Your iCloud settings might take a while to load. In order to disable it, simply untick the box and click “Turn Off Private Relay” when the prompt appears.

6

Hi Jamie
That worked to find my Tidal playlists but they still will not shuffle
Thanks,
Brent

7

Hi Jamie
Glad to report Shuffle is now working with Tidal
Thank you for your help

8

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