Dell Intel(R) Core™ i5-4590 CPU @ 3.30GHz 3.30 GHz
16.0 GB
I simply can’t seem to load the core - is my machine not powerful enough?
thank you.
It should be good enough to install it.
Can you describe what you are seeing when you try to install?
What is the name of the file that you are using to install? (is it RoonInstaller64.exe?)
RoonInstaller64.exe runs fine… however when I then try to run roon.exe I get nothing. A very short rotation, then nothing. It doesn’t show up in either background or active processes.
thanks.
Below is the latest crash log:
Version=1
EventType=APPCRASH
EventTime=133193195382286040
ReportType=2
Consent=1
UploadTime=133193195386608171
ReportStatus=268435456
ReportIdentifier=9c2b7279-797e-4ba8-9a20-a3ca76e81c8d
IntegratorReportIdentifier=4dd39910-26f8-401d-b6b3-3b3ab9e97f3d
Wow64Host=34404
NsAppName=Roon.exe
OriginalFilename=Roon.exe
AppSessionGuid=0000317c-0001-00b6-36d2-f7688132d901
TargetAppId=W:00063857b5dbff8864fde2f1938c80da20fd00000000!0000e3d3d69030dd7faf2b79f5c195a906765e1b65f5!Roon.exe
TargetAppVer=2023//01//16:16:43:27!14c04!Roon.exe
BootId=4294967295
TargetAsId=559
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=a148d65952e879cf37f2c3be48ba1008
Response.BucketTable=4
Response.LegacyBucketId=1725656829267677192
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Roon.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=63c57eaf
Sig[3].Name=Fault Module Name
Sig[3].Value=atig6pxx.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=23.20.806.256
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5a298e05
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000009e54
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19045.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=ddba
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=ddba4f0f51b0e0ac175349fa71390650
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=a84a
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=a84ad11db511f869176b137b3591ac0e
UI[2]=C:\Users\henri\AppData\Local\Roon\Application\Roon.exe
LoadedModule[0]=C:\Users\henri\AppData\Local\Roon\Application\Roon.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll
LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[11]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[13]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[14]=C:\WINDOWS\System32\USER32.dll
LoadedModule[15]=C:\WINDOWS\System32\win32u.dll
LoadedModule[16]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_CLR0400.dll
LoadedModule[18]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[19]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[20]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\ucrtbase_clr0400.dll
LoadedModule[22]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[23]=C:\WINDOWS\System32\psapi.dll
LoadedModule[24]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\b8493bec853ac702d2188091d76ccffa\mscorlib.ni.dll
LoadedModule[25]=C:\WINDOWS\System32\ole32.dll
LoadedModule[26]=C:\WINDOWS\System32\combase.dll
LoadedModule[27]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[28]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[29]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[30]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\5d7144f24426629f0508ce89548fbc34\System.ni.dll
LoadedModule[31]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.ValueTuple\ed3d732a5ab9008ed73ac7b25867ac15\System.ValueTuple.ni.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[33]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[34]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[36]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\3c2f72c3bf02c24971c097db8762bc77\System.Core.ni.dll
LoadedModule[37]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\dfc2e0d3f88e4c3c7121ae45ad6f6c47\System.Drawing.ni.dll
LoadedModule[38]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\7f710b86f4a4f12848a44025d85e18db\System.Windows.Forms.ni.dll
LoadedModule[39]=C:\WINDOWS\System32\shell32.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\Wldp.dll
LoadedModule[42]=C:\WINDOWS\System32\SHCORE.dll
LoadedModule[43]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\d32167ccd5216329b5282ed5ac4b3609\System.Xml.ni.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[45]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[46]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Configuration\080ebf6c8976ddda97589156174f344c\System.Configuration.ni.dll
LoadedModule[47]=C:\WINDOWS\System32\ws2_32.dll
LoadedModule[48]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\mfplat.DLL
LoadedModule[50]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
LoadedModule[52]=C:\Users\henri\AppData\Local\Roon\Application\200001193\leveldb.DLL
LoadedModule[53]=C:\WINDOWS\SYSTEM32\iphlpapi.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[55]=C:\WINDOWS\System32\NSI.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[57]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[58]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[59]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[60]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[61]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Management\2809ec3133409e2d749a1c36888fa991\System.Management.ni.dll
LoadedModule[62]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\wminet_utils.dll
LoadedModule[63]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.2251_none_91a40448cc8846c1\gdiplus.dll
LoadedModule[64]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_792d1c772443f647\comctl32.dll
LoadedModule[65]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[66]=C:\Windows\System32\rasadhlp.dll
LoadedModule[67]=C:\WINDOWS\system32\wbem\wmiutils.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[69]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[70]=C:\WINDOWS\SYSTEM32\OPENGL32.DLL
LoadedModule[71]=C:\WINDOWS\SYSTEM32\GLU32.dll
LoadedModule[72]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[73]=C:\Windows\System32\AppXDeploymentClient.dll
LoadedModule[74]=C:\WINDOWS\System32\DriverStore\FileRepository\c0323693.inf_amd64_ea9ec708f5ac1a71\atig6pxx.dll
LoadedModule[75]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\amsi.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[78]=C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2211.5-0\MpOav.dll
LoadedModule[79]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
LoadedModule[80]=C:\WINDOWS\System32\fwpuclnt.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19045
OsInfo[3].Key=ubr
OsInfo[3].Value=2546
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221985868
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.789.19041.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16289
OsInfo[19].Key=svolsz
OsInfo[19].Value=222
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.2546.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[30].Value=8245a3ab-50be-48bd-ada7-d0e621a5c14e
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Roon
AppPath=C:\Users\henri\AppData\Local\Roon\Application\Roon.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=7DFACA26AF2F27DEB2C1CE7F2270CAFF
MetadataHash=-1825557713
Hey @John_Henrikson,
I wanted to follow up on this thread to see if you were still running into issues getting Roon installed? If possible, I would remove and re-install Roon as we just released a new update earlier this week.
With that, do you have any other devices you could test out running as a Roon core? Or, have you tried running Roon Server? Here’s more info on this:
I’ll be on standby for your reply 
Roon Server did install (the newer version of room will not open). I’m not sure that will work for me as I often play my music from my PC. I am able to connect to the server from my iphone.
What is Roon Bridge?
thanks for your help!
John Henrikson
atig6px.dll is a graphics driver program file. Are your graphics drivers up to date?
I’ve run Dell Support Assist and Windows Update and no updated graphics drivers seem to be available…
Device manager reports the best driver is already installed.
thanks.
As the CPU is a i5-4590, which Intel launched in 2014, I’m not sure that Dell or Windows still supports this hardware with driver updates 9 years later. I would check on the AMD website if they have more recent drivers.
Roon’s GUI requires support for OpenGL version 3.0 if I’m not mistaken, and the drivers you have now may either not support this or may have a bug. This might explain why it crashes immediately when you try launching the GUI version on the Roon app.
If a sufficient graphics driver update is not possible, Benjamin’s suggestion of installing Roon Server (which does not have a GUI) and using a separate device for the remote functions would be a workaround
This topic was automatically closed 45 days after the last reply. New replies are no longer allowed.