Roon won't open - Mac

[JohnH (John Hartfree)]

Roon Core Machine

MacBook Pro M1 13" 16Gb Ram 1Tb SSD
Was running BigSur 11.5.2 when I noticed the issue yesterday. I updated today to BigSur 11.6 and the issue is still there.

Networking Gear & Setup Details

Virgin Media Router - Ethernet to Auralic G1

Connected Audio Devices

Auralic G1 streamer via Vetere USB cable into Chord MScaler in turn connected into Chord TT2 via Chord Co Cables BNC.

Number of Tracks in Library

I stream Tidal via Roon. No separate library.

Description of Issue

I am unable to open Roon on my MacBook. I click the icon and the screen gets no further than the Roon start-up icon. This occurred for me yesterday which was the first time I had used Roon - I think - since updating the operating system to Big Sur 11.5.2.

Today there was a further update to 11.6 which I have put on the MacBook but the issue with Roon remains. No issue with any other software.

Internet signal totally ok.

[noris]

Hello @JohnH ,

Can you please upload your Roon Logs to Dropbox, Google Drive or a similar service and post a link here? Please be sure to turn on “sharing by link”, instructions on how to do so for Dropbox can be found here and for Google Drive can be found here. Thank you!

[JohnH (John Hartfree)]

https://drive.google.com/file/d/1aEhrUDs59gGZlg6awao_m5eYc4DqKu4l/view?usp=sharing

[noris]

Hello @JohnH ,

Thank you for sending those logs over! I do believe I see the issue here, and it is one that we have resolved in our latest release. To manually resolve this, can you please:

• Exit out of Roon/Roon Server
• Navigate to your Roon Database Location - Database\Registry\Core
• Locate your tidal_account file and delete it
• Try to start Roon again
• Update Roon to the latest version by navigating to Roon Settings → About to prevent this issue in the future

Please let us know if this helps resolve the issue, thank you!

[JohnH (John Hartfree)]

Done and it sorted it.

All updated, Tidal re linked and working again.

Thanks