We have identified the source of the playback errors: it is a caching anomaly with our CDN provider.
In practice, some distribution servers are hosting a corrupted or incomplete file. Since each audio quality corresponds to a separate recording, switching quality often allows you to fall back on a healthy file and work around the issue.
Our teams are currently listing the affected tracks and carrying out a gradual cache purge. The situation should be resolved very shortly.
Thank you again for your patience and understanding.
I am having recurring issues when using Qobuz. Tracks are breaking up and becoming distorted, tracks are skipping after 30 seconds, or tracks are not available. This has been happening for several weeks. When I pay internet radio it works fine. I am using a Nucleus One server with the latest firmware, linked to a Linn DSM and two System Audio Silverback 1 zones.
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· Ubiquiti Dream Router with Ubiquiti wireless access points
I love that there are other options, but it seems to be impacting all high res files. And this is frustrating, because I’d like to maximize resolution. It’s part of the purpose of a Qobuz subscription, vs. just AirPlay from Apple Music or other options. For instance, there is a notable difference between the 44.1 version of Jeff Buckley Hallelujah and the 192K counterpart. Curious if there will be any resolution to these data centers’ corrupt files?
That’s nothing to do with the sample rate, and everything to do with different mastering (versions.) In some cases, you won’t notice a difference, so until Qobuz fixes the issue, it may be a good idea to limit playback to 44.1 kHz or 48 kHz to see if playback is uninterupted.
Qobuz is now problematic with Roon a different way … when playing a simple “New Wave Hits of the 80’s” playlist (almost all 44.1/16) , on some tracks it plays like 20-30 seconds then fails and skips to next track and shows “Qobuz is loading slowly. This may indicate a network or connectivity problem” …my connection is fine as I get over 1000 Mbps down and 200 up via ookla… this ongoing saga is getting old.
· Since some days it is no longer possible to play a Qobuz song via ARC. Error message: "Problem bei der Kommunikation mit Qobuz". Roon Server version 2.64 (build 1646). ARC on iOS version 1.75.399. The roon server is installed on a virtual Linux machine. Music playback of Qobuz via roon in the local network is working.
Tell us about your home network
· Network is based on Fritz! equipment. Router: Fritz!box 5690 Pro: Internet Provider: 100/40 DSL via Telekom, Germany