Just had an instance of this. Track 3 of Dvorak: Cello Concerto Raphael Jouan failed to load. Tried half a dozen times. No alternative resolutions available. Plays fine through Qobuz. This is the only instance I’ve had for a good while so things are for sure getting better, but it would not be correct to say it is fixed.
I can confirm that this track fails to play in Roon - it will play in the Qobuz app. I’m in the Netherlands.
@connor - can you please pass the details on to Qobuz - thanks.
Hi @Geoff_Coupe,
Thank you for the report. We’ve investigated this cluster of reports and are escalating accordingly. Please see here for follow-up this specific case: Qobuz track 'See' fails to load in Roon (ref#EDNQ07)
We will continue to monitor this thread for reports of lingering content delivery issues. Thank you everyone for your ongoing patience. Most Qobuz tracks should still be functional at this point, even in affected geographic locations.
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Yes, this trouble is still going on… We may need a simple report format for convenience. Is there any other required info?
Artist: Volcandra
Title: Beyond The Will Of Mortals
Version: FLAC 48kHz 24bit
Failed track: #6
Location: USA
Thanks
Please add your geographic region. Thanks.
(PS - track #6 plays here in the Netherlands)
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Given the sheer amount of Qobuz content I cannot see how this issue will be definitively fixed without Qobuz running some sort of script on their entire database. Consequently, I don’t see much use in us end users reporting single instances. But maybe I am viewing this wrong.
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I agree with you, Teun. However, I believe Qobuz staff still work on this trouble and this information may help to find essential countermeasures. If Qobuz (or Roon) say they don’t need each single report anymore, I will stop.
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I wasn’t clear if individual instances should still be reported in this thread, so here’s one, but please tell me to open a new support case if necessary:
Qobuz album, Billy Joel, Glass Houses, first track “You May Be Right” is skipped with a “failed to load” error. I’m in the US, it plays fine through Tidal, and removing then adding the album through the Qobuz app doesn’t fix the problem.
Please report instances, as was said earlier in the thread:
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It’s not their database that’s the problem, it’s their CDN (Content Delivery Network). That’s why tracks play in some geographic regions, but not in others…
Thanks for the clarification, Geoff. So they are fixing (apparently extensive) CDN misconfigurations based on user playback issue reports instead of reviewing the configuration itself? I don’t understand that strategy either, but, again, I’m probably missing important details here.
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Nope, it’s a belt and braces approach… multiple strategies to mop up the issue.
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Okay great. Thank you. Just tried again and now the track is playing. I’ll report others as they come up.
Jack Johnson on the album In Between Dreams.
The fourth track, “Good People” plays on Qobuz desktop app, but fails on Roon and PS Audio’s Maestro.
Error message: “Playback interrupted because a track failed to load.”
This track now plays for me, whereas it didn’t 3 days ago when I reported it above. I am in Italy. There is hope.
Update May 7th, 2026
We’re still actively working on the issue and focusing on resolving remaining edge cases that may affect a small number of tracks.
You should continue to see improvements, but some inconsistencies may persist for now.
Thanks for your patience while we finish addressing these final cases.
https://club.qobuz.com/c/ideas/update-playback-issues
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This track always stuck at same position.
Qobuz (Japan) stream
Artist:
Eagles
Album:
One of These Nights (Deluxe Edition)
Track:
Rocky Mountain Way (with Joe Walsh) (Live at Anaheim Stadium, Anaheim, CA, 9/28/1975)
At:
Stop at 2:21 with “Qobuz media is loading slowly. This may indicate a networking or connectivity problem” message.
Log:
web exception without response: socketmsg (SocketError): An error occurred while sending the request.
The problems with playing Qobuz tracks persist. The same tracks will play perfectly on Tidal. It’s been some time now and something must be done. It’s impossible for us end-users to determine whether it is a matter of Roon / Qobuz integration or an issue specific to Qobuz. Whatever, Roon should seek to resolve the situation. As for Qobuz, is that Clara AI response the only feedback they have given their customers? We are paying subscriptions here. If they are migrating to the cloud or performing other structural overhauls, they should have immediately informed their clients and determine a specific timetable and remedial measures. We don’t pay for intermittent services. To our Roon partners, please treat the issue as top priority.
Also, are Roon clients supposed to report the technical issues with Qobuz tracks on an individual basis? Again and again? Isn’t this a central structural issue with Qobuz? I would appreciate a response from Roon thank you
We’ve been told what the issue is - the ball is in Qobuz’s court to resolve it. And if we find “remaining edge cases” it helps both them and us if we report them.