· Roon is slow, freezing or won’t start
· Roon won’t start up at all
· Hello, my subscription expired. I updated my payment method, renewed my subscription and now Roon will not start. This is affecting both PC and iOS apps.
· Fibre to Unifi home network. Everything is working fine, this is a Roon problem.
Hey @Dean_Stelfox,
We appreciate you connecting with our team when you ran into trouble. I’m very sorry that that’s the case.
It seems an unfortunate coincidence that a technical issue started affecting you as your Roon subscription renewed. They aren’t connected: your Roon subscription is active and it allows you to use Roon on one active installation (one Roon Server).
I’ve looped in our technical team (@support) so they can start troubleshooting 
Hi @Dean_Stelfox,
Our diagnostics server indicate that your ROCK was online since you last posted, associated with this Roon account. Are we correct in assuming that you’ve resolved this issue behind the scenes? If not, what do you see in the RoonOS Web Adminpage?
Do you have multiple active subnets on your network? Try also ensuring that the Microsoft Defender firewall has Roon.exe as an exception, and that you’ve toggled local network access on for Roon in your MacOS Privacy & Security settings.
We’ll watch for your reply. Thank you!
This thread is closing due to inactivity, having received no response from the OP. If you require further assistance, please reach out in a new tech support request here and we’ll reopen the topic thread.