Roon won't start after renewing subscription on PC and iOS (ref#CPHFXO)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Hello, my subscription expired. I updated my payment method, renewed my subscription and now Roon will not start. This is affecting both PC and iOS apps.

Tell us about your home network

· Fibre to Unifi home network. Everything is working fine, this is a Roon problem.

8

Hey @Dean_Stelfox,

We appreciate you connecting with our team when you ran into trouble. I’m very sorry that that’s the case.

It seems an unfortunate coincidence that a technical issue started affecting you as your Roon subscription renewed. They aren’t connected: your Roon subscription is active and it allows you to use Roon on one active installation (one Roon Server).

I’ve looped in our technical team (@support) so they can start troubleshooting :prayer_beads: