Roon won't start after update (ref#PYL835)

[Peter_Scheff]

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· I just updated roon and it won't start

Tell us about your home network

· Comcast

[benjamin]

Hey @Peter_Scheff,

Thanks for writing in and for sharing your report! Based on your account admin, it looks like your Roon Server, running on your windows 11 machine appears to be active and online, which is good news!

Looking at your Roon remote devices, the first thing I’d check to see is if all your Roon devices are running on the same local subnet within your local network.

You can learn more about this and how to check your subnets here:

How do I know my devices are on the same subnet/IP range?

Once you can confirm all your devices share the same subnet, and if you’re still having issues, the next thing I’d investigate is your PC / macOS firewalls.

If you temporarily disable them, are you able to connect?

Thank you!

[Peter_Scheff]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I asked this question a few days ago and have not received any helpful information. I installed the update you recommended and Roon will no longer work on my system. I get an error that Roon requires MacOS12. I run an old 2014 MacBook Pro with MacOS 11.7.11. Everything was fine before I ran the update you recommended. I need your help to undo this latest update. You can't tell me after I run your update that this update will crash my system. Please, help me return to a working version of Roon. I have years of work invested in this software.

Tell us about your home network

· Comcast LAN

[Suedkiez (Just a fellow user like you)]

You didn’t mention that it was about macOS in your previous thread…

Roon had to update some foundations and your outdated macOS does not support these anymore, because it is end-of-life by Apple.

You can temporarily reinstall Roon version 2.64, which works with your outdated macOS. The download link is in the release notes:

@vova

For Mac users who are not yet able to update to macOS 12 or later, we’re also making a pre-update installer available as a temporary option. This version will not receive future updates or security fixes, and may become incompatible with current Roon Remote or ARC versions over time. You can find the installer here.

You will then need to make sure to deactivate automatic updates in Roon Settings > About.

Then make sure you have a safe Roon database backup on a different device (such as an external USB drive).

Backup

Going forward, you need macOS 12 (Monterey), but most old Intel Macs that don’t get the update from Apple can easily be updated with Open Core Legacy Patcher (OCLP):

Upcoming Roon Minimum System Requirements

It’s really just: Download the installer app Start the installer app, insert USB stick into Mac, click Create macOS Installer and choose the USB stick Start another app and click button to choose what you want to do (i.e., Build and Install OpenCore) Reboot Mac and start from the inserted USB stick The instructions are step by step with pictures, it’s not more difficult than installing Roon ROCK (I’d say less difficult) and everyone managed that. But up to you, a Nucleus One or new Mac Min…

[Carl]

@Peter_Scheff

I asked this question a few days ago and have not received any helpful information.

I’ve merged your new post into the existing support request so all the history is together.

Hopefully now you have advised it’s a MacOS issue not a Windows issue the advice from @Suedkiez will help you to get up and running again.

[noris]

Hi @Peter_Scheff,

Since the issue is regarding an old MacOS install, the advice from @Suedkiez will help you get Roon up and running again. Please let us know how it goes or if you have any difficulties.

[connor]

This thread is shortly auto-closing due to inactivity. Our diagnostic servers indicate that you might have been able to start RoonServer in the meantime. If this thread has closed already and you’re still having issues, you can reactivate it anytime here.