Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Airport Extreme / Computer on Wifi but issue happens on Ethernet as well
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
All music is on the 1TB SSD on the computer.
Description Of Issue
I am on the trial version of Roon, hopefully purchasing it if I can get this fixed. I am trying to run Roon through my Native Instruments Audio 8 sound card. With all settings to default, the program plays for anywhere between 5 and 15 minutes and then loses sound. I can see the program is playing still but no sound. I then go into the device preference, change any setting really, apply the change, the player stops, I then press play and the sound is back on. It plays for 5 to 15 minutes and then happens all over again.
However, if I connect through my air tunes or through Bluetooth the program pays with no issues so the problem is definitely with my sound card.
Hi @Marc_Gerrard, Welcome to the Roon Community!
Can you show a screenshot of the device setup for you sound card? Is this actually an external device, and if so, do you connect via USB?
Have you tried switching to Exclusive Mode?
Thanks for that Marc.
I’m another Roon user like you. Sometimes we can help with the easier issues and get a quick resolution.
This may need the technical experts in Roon Support. I hope they can get you up and running quickly.
Scott
I have Tidal. I don’t know what you mean by using the Tidal app as I only access Tidal through Roon. For this experiment however I disconnected Tidal and just played songs from my HD. I also tried Exclusive Mode. The behaviour was always the same. After a certain amount of time the music just stops. Roon is is still playing but no sound. I then change any setting, I mean anything, the player stops. And then when I start it again the sound is back on. Then it plays for awhile and stops again and we continue to go through this loop.
By this I mean using the TIDAL Native App (https://offer.tidal.com/download?lang=en). Can you please try using the native TIDAL app with the same device and see if you experience the same after 15-20 min?
Thanks for the explanation. I downloaded the app and set it up with the sound card and it has been playing the last few hours with zero issues or dropouts.
I have been listening for that and I can report that there isn’t anything noticeable happening. It can happen in the middle of the track, at the beginning, whenever. The only thing that changes is how much time passes before it does it. That seems to be all over the place but if never really plays more than 15 minutes without it happening.
Thanks for checking the MQA setting. As for the next step here, I would like to take a look at diagnostics from your Core, but before I go ahead and enable diagnostics mode, can you please reproduce the issue and note the exact local time + date + track it next occurs on?
