Roon Won't stream to HQPlayer4 Desktop

Support
1

Roon Core Machine

Intel NUC8i7BEH, 8GB RAM. Windows 10

Networking Gear & Setup Details

Verizon Router via Ethernet

Connected Audio Devices

HQPlayer4 Desktop 4.17.2

Number of Tracks in Library

Description of Issue

After update to build-918, I can no longer play through the HQPlayer4 Desktop. Roon playing progress stuck at 0:00 and Roon doesn’t report any error. The HQPlayer 4 Desktop is also the latest version and installed on the same machine as Roon core.

Restarting Roon, HQPlayer, NAA or the PC doesn’t solve the problem. Neither Qobuz or local media works.

3

Hello @Chang_Liu,

We’re sorry to hear that you had some trouble with HQPlayer immediately after updating to Build 913. In checking your system diagnostics on Build 923 it looks like you’re up and running again. Can you please update us on where things stand now?

If you’re still having problems we’d be happy to help!

4

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