RoonAppliance crashing on Windows 11 NAS setup (ref#A2LODA)

Support
1

What’s happening?

· Other

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

The RoonAppliance crashing on Windows 11. This machine is setup as a NAS and is running other applications/services.

I have reinstalled the Roon application multiple times Paused the ESET virus check during one installation. I have also tried the early access version as well but this has not helped.

I have ensured the ESET firewall has all the correct ports open.

I have reviewed the log files and there is no captured exception/error in them.

I have repaired the .Net 6 runtime installation. But from the looks of it the Roon Application is self contained so it probably was a waste of time.

Roon Server is running on a
12th Gen Intel(R) Core(TM) i5-12600K 3.70 GHz
32.0 GB (31.7 GB usable)
1 TB Kingston SKC300S
There is multiple HDDs combined together using the StableBit Drive Pool software

Windows event log entries:
Faulting application name: RoonAppliance.exe, version: 1.0.0.0, time stamp: 0x670de1ad
Faulting module name: coreclr.dll, version: 6.0.3624.51421, time stamp: 0x670ddee9
Exception code: 0xc00000fd
Fault offset: 0x00000000001232d6
Faulting process id: 0x117C
Faulting application start time: 0x1DB6FC5F8579589
Faulting application path: C:\Users\archi\AppData\Local\RoonServer\Application\RoonAppliance.exe
Faulting module path: C:\Users\archi\AppData\Local\RoonServer\Application\200001497\coreclr.dll
Report Id: 7c98e0bf-cfd4-4238-9fb7-cdcfd783bd5c
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: RoonAppliance.exe, version: 1.0.0.0, time stamp: 0x670de1ad
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc00000fd
Fault offset: 0x00007ffdc37ebf1e
Faulting process id: 0x7250
Faulting application start time: 0x1DB6FC5CF0A97EE
Faulting application path: C:\Users\archi\AppData\Local\RoonServer\Application\RoonAppliance.exe
Faulting module path: unknown
Report Id: 54b93330-dd3d-4e80-b30e-a2db980039a8
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: RoonAppliance.exe, version: 1.0.0.0, time stamp: 0x670de1ad
Faulting module name: ws2_32.dll, version: 10.0.26100.1882, time stamp: 0x3393c9a6
Exception code: 0xc00000fd
Fault offset: 0x0000000000002ea3
Faulting process id: 0x3F30
Faulting application start time: 0x1DB6FC5A504BCE4
Faulting application path: C:\Users\archi\AppData\Local\RoonServer\Application\RoonAppliance.exe
Faulting module path: C:\WINDOWS\System32\ws2_32.dll
Report Id: 475c8174-898f-454c-9415-e3d7bef2d6f6
Faulting package full name:
Faulting package-relative application ID:

Also please note your executable have a file version number of 1.0.0.0 which does not reflect the version installed and is confusing.

Describe your network setup

UniFi Dream Machine Pro => Pro HD 24 PoE switch => 8 PoE (Gen1) switch => Roon Server (Windows 11)
Wifi: U7 Pro with 2 x In-Wall HD
There is 3 vlans
The windows machine is wired into this network

2

Hi @Nicholas_Archibald,

Thank you for the report. Are you willing to provide a compressed copy of your database folder (RoonServer folder) for our team to reproduce in-house?

You can use this uploader. Thank you!

Please also share the Windows crash dump file here.

4

Hi Connor

Thanks for following up.

I have uploaded one of the latest dump files along with the wer file to the crash dump location. I have also shared a zip of the database folder.

Extra info on my hardware: Motherboard: “ROG STRIX B660-I GAMING WIFI”
Audio devices:
Marantz AV7706
Sonos Bean Gen 2
2x Nest Speaker
Nest Mini (maybe)
Nest Hub
iFi Zen DAC Signature (PC Audio)

Let me know if you would like more information or crash dumps.

5

Hello @Nicholas_Archibald ,

Thank you for sending the latest dump files over. The errors look similar to an issue we are currently investigating. We have some changes going out in our next Roon release that we are hopeful will help us debug this issue further. Let’s please circle back once the new Roon release is published, once you’ve taken the update (after it’s released - TBD on timeframe) let us know here and we will activate diagnostics and check for clues in the new logs. Thanks!

6

Hi @noris

I’m happy to help you investigate and fix this issue. The only thing is that I installed Roon to evaluate whether it is right for my audio experience. Obviously, I am unable to do this because of the issue at hand. Hence, my trial period will expire soon, and then I will have to pay for something I currently can not use or know whether it is right for me. Is there any way I can get a trial period extension while we work through this issue?

7

Hi @Nicholas_Archibald,

Thanks for the response - we should be pushing an update this week, and it looks like you have 5 days left in your trial, which should align nicely. If this changes, we’ll absolutely get you an extension on your trial to ensure things are running smoothly.

Here’s a link to our software release notes for proper tracking, but you’ll be auto-notified to update your server and remotes in-app :slightly_smiling_face:

8

Hi

I have being running the early access build and it seems my crashing issues have been resolved (fingers crossed). I will let you know if this changes. But either way thanks for helping resolve my issue.

9

Hi @Nicholas_Archibald,
That’s great to hear! We’re glad the crashing issue is resolved.

10

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.