Synology DS1821+, AMD Ryzen V1500B, 4GB RAM
Roon Labs LLC, Installer by Christopher Rieke, 2021-03-08 (Synology DSM6)
Networking Gear & Setup Details
Asus RT-AC68U
Connected Audio Devices
Linn Majik DSM
Everything is hardwired through RJ45, plugged directly into the Asus RT-AC68U
Library Size
6k+ tracks
Description of Issue
Roon client software loses audio zone. Restarting the Roon Server on the Synology DS1821+ resolves the issue, but only for a day or so
Playback progress on the Roon client software stops updating, although music is playing on the Linn Majik DSM
Playback suddenly halts. On the Majik I see the hourglass turning. When I press the power button on the Majik, the screen turns black as if it turns of, but immediately turns on again, and playback resumes
The first issue is definitely related to Roon Server running on the Synology DS1821+. The other two issues might be related too, but I’m not sure…
Definitely drives me nuts that I can’t enjoy a single evening without any playback issues.
Either way, I can provide log files and other info if needed. Not sure if I can post them directly, but I could provide a Wetransfer link.
I really hope someone can help me get to the bottom of this
The CPU in this device is definitely below what we’d typically recommend for a Roon Core. It’s hard to say for sure that this is the issue you’re seeing here, but it’s definitely a possibility. Do you have another device that you could temporarily try to run as your Core? Do you experience the same issue?
Hi Dylan,
Thanks for your reply. I just checked the CPU load on the Synology while using Roon. And at Roon startup it goes to 29%. While playing it’s around 6%.
But before I could do that I had to restart the Roon Server on the Synology again. Seems that there is something going wrong with it communicating properly with Roon running on my Macbook Pro. This is from the Roon Server log file before I restarted the Roon Server on the Synology:
Funnily enough I get a similar issue with Roon Bridge restarting every 86 minutes or so on a Raspberry Pi.
Doesn’t matter what OS is on the Pi (used Moode Audio, RaspiOS and Ropieee) nor does it matter if the Pi is connected to the network via Wi-Fi or Ethernet.
The Roon Server running on my Ubuntu server is fine, all other non-RAAT endpoints are fine and will continue playing while Roon Bridge on the Pi just restarts mid-play with journal messages as below.
Can also output to the same Pi via Airplay (using Moode Audio) and no interruptions.
I’ve started a new thread here on my issue but this thread might actually be the same problem.
It think it might be relevant that I also have an Asus AC68U router.
Please note the exact local time + date when this issue next occurs and the name of the track that was playing and upload your Roon Logs by using these instructions. The best way to get them over to me would be via Dropbox / Google Drive, but if you don’t have either service please let me know and I can provide alternate upload instructions.
24 August 2021 around 21:38, Ane Brun - Meet you at the delta
there was a brief interruption during playback. I closed my MacBook Pro minutes before that. When opening and switching to Roon the progress bar was not moving , the song still on the previous one. It then jumped to the current song, but remained stuck on 6 seconds into it. Music keeps playing. Closing my Macbook again.
24 August 2021 around 21:45, Ane Brun - Trust
Almost at the end of the song the music stops. The Linn Majik has the hour clock turning, waiting for something. I push the power button on the Linn. Linn goes to standby and immediately turns on. Playback resumes. I think it resumed from the beginning of the song. Hard to tell cause Roon progress bar is now stuck on 0 seconds into this track. Closing my Macbook again.
24 August 2021 around 21:55 Ane Brun - Gentle Wind of Gratitude
Exact same thing as around 21:45. This time I’m sure it starts from the top. Roon is suddenly in sync with playback again.
I’ve sent a Wetransfer to myself. This is the link I got and what is contained in it:
My Synology and Linn Majik already had static IP’s (configured on the Asus RT-AC68U). I gave my Macbook a static IP too. Didn’t affect anything in my case…
Thanks, @James_Vanderhaeghen — Logs received, we’ll take a look. Something I’m hoping you can confirm (I didn’t see for sure when reviewing our previous communications) — Is this only happening with the Linn? If you play to System Output of the MacBook do you see any similar issues? We’re taking a look either way, but knowing this piece of context will help us understand how to better approach this. Thanks!
Hi @dylan ,
I almost never use the System Output of the Macbook when using Roon.
Just did a test with the same album to verify. No problems whatsoever.
It’s pretty sure it only happens with the Linn.
Thanks, @James_Vanderhaeghen. We are currently working on some improvements for Linn devices that we think will help here. I don’t have any specific timelines I can provide, but we think this should be improved with those coming changes.
