RoonReady Device not appearing in Audio list (ref#HP7VWA)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

RoonReady Device doesnt`appear in the "Audio"-List

Describe your network setup

RoonCore = MacMini M4 / Router = Fritzbox / WLAN-Repeater = Fritzbox-Repeater / Device = Auralic Aries Mini

2

Here ist a little longer explanation for my Problem…: “I have a question about ROON’s network functions. For some time now, the device that is connected via LAN to a Wi-Fi repeater in another room no longer appears in the ‘Audio’ menu settings. The Auralic Aries Mini (with internal HD and DAC) is no longer listed on the audio list, even though it is visible on the network, is enabled with Roon Ready, is running the latest firmware, and is also shown on the Mac. I have already restarted all components, connected the Aries Mini directly to the router via LAN, restarted everything, etc. Roon does not recognize this device. Does anyone have an idea about this?”

3

Hi @Hubertus_Duwensee,

Good to see you on the community again!

To confirm, is the Aries Mini now connected directly to your primary router, or to a wi-fi repeater? For the sake of troubleshooting, please keep it connected to your primary router while we continue to investigate further.

I’d also reboot both your Aries, your router, and your Mac running Roon Server.

From a recent diagnostic report, we see a failure from the Aries not being able to reach the Mac:

Warn: [Broker:Transport] [raat_ll/client] [AURALiC ARIES_MINI @ 10.11.12.46:54639] failed to connect(0) No route to host

Can you next test out temporarily disabling your Mac firewall, and see if you’re able to connect? If you have any other third party VPN or antivirus software actively running on the Mac, you’ll want to temporarily disable this as well.

Lastly, if your issues still persist, lets see if refreshing your RAATServer database on your Mac.

You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

  • Create a Backup of your current Roon database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RAATServer”
  • Rename the “RAATServer” folder to “RAATServer_old”
  • Restart the Roon App to generate a new RAATServer folder
4

Thanks for this answer. I will try this way. Today i borrowed an other streamer from my favourite HiFi-Shop, a Bluesound Node Icon, took the Aries off, put the Bluesound on and … everything works perfect…within seconds… So…after all, it´s the aries :slight_smile: and i will try your way. Anyway thanks for your answer.

5

Hi @Hubertus_Duwensee,
Thanks for letting us know the other streamer helped out. We’ll be on the lookout for the results of trying @benjamin’s suggestion.