Ropieee devices not appearing as zones despite being enabled extensions (ref#4SMHND)

[Benson_Margulies]

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· It was first noticed this evening, and is now solidly broken.

What are the make and model of the affected audio device(s) and the connection type?

· ropieee + DAC.

Describe the issue

I have two ropieee devices that were working a day ago. While both of them show up as enabled extensions, neither show up as zones. I note with some suspicion that there are seven zones derived from the mac that runs the roon server, though none of them are enabled.

Describe your network setup

TPLink AX3000 pro router; ropieee's and mac are both ethernetted to it.

[noris]

Hello @Benson_Margulies ,

Thanks for reaching out. I am looking over your account and I see that the Ropieee zones appear to be visible at the current moment. If you are not seeing these zones, can you please share a screenshot of your Roon Settings → Audio tab? Also, if you have not yet rebooted your Roon Server, networking gear and Ropieees to try to resolve this yet, please give this a try.

[Benson_Margulies]

Yes, they came back after a reboot.