Rose RS150B drops from Roon devices during playback (ref#YGQN7K)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I’m running a Rose RS150B (Ethernet) and a Roon Nucleus (Ethernet). During playback, I consistently see the Rose drop from Roon devices and music stops. After about ten seconds, the Rose reappears and I can continue playing from where I left off. I’ve tried a variety of network configs. The only thing I haven’t tried is connecting the Nucleus to the Rose via USB but I understand if I do that the Rose will not display the music I’m listening to. Wondering if this is a known issue. I’m sending the same query to HiFi Rose.

Tell us about your home network

· Router Asus AX-88u
Switch Netgear GS108
ISP Xfinity gig speed connection

Hello @John_Wages

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

Just occurred again, 09:28:48 PST.

Just happened a second time, 09:32:25 PST.

Hi @John_Wages,

Your Nucleus does not appear to be online and responding to diagnostic requests right now. Please turn it on and let us know once it is back online so we can check for a diagnostic report, thank you.

Back online.

Hi @John_Wages,

Thank you for getting back online so quickly — we were able to pull a full diagnostic report from your Nucleus. Here is what we found.

We confirmed both drop events you reported. The pattern is identical each time: your Rose RS150B stops communicating with the Roon Core for just over 10 seconds, which triggers Roon’s connection timeout. The Core then closes the TCP session, waits a moment, and reconnects — which is why you see the device disappear and reappear roughly 10 seconds later.

This is not an isolated incident. Across the diagnostic bundle, the same disconnect-and-reconnect cycle has occurred thousands of times over the past several weeks, meaning it is happening frequently even during sessions you may not have noticed (brief gaps between tracks, for example).

We also found a smaller number of more severe events where the Rose stops consuming audio data fast enough, causing a server-side buffer overflow. These result in a hard “Track Stopped Due to Error” rather than a transparent reconnect.

In both cases the Rose recovers on its own within 6–10 seconds, which tells us the device is not crashing — its RAAT networking layer is intermittently stalling and then resuming.

What we recommend

1. Check for a Rose firmware update (most important)

Your Rose is currently running firmware 5.10.02 with RAAT version 1.1.41. Since you have already contacted HiFi Rose support in parallel, please ask them specifically whether a newer firmware addresses RAAT stability or network keepalive handling. This is the most direct path to a fix, as the stall is originating on the Rose side.

2. Swap the patch cable on your Nucleus

Just to make sure that there is no failed cable or ports, but we do not see any network-related issues.

3. Try connecting Nucleus to Rose via USB (diagnostic)

You mentioned you have not tried USB yet. Temporarily connecting the Nucleus directly to the Rose via USB would tell us a great deal: if the drops stop completely, it confirms the issue is specifically in the Rose’s network RAAT stack, not in Roon or your network. (You are correct that the Rose screen display will not show metadata in this mode — this would just be a short test.)

4. Bypass the GS108 switch as a test

If steps 1–3 do not resolve it, connect the Nucleus directly to one of the LAN ports on your Asus AX-88U, removing the GS108 from the path entirely. The GS108 is a solid unmanaged switch, but this rules it out as a variable.

Summary

The root cause is the Rose RS150B’s RAAT implementation stalling intermittently on the network — not a Roon bug and not a fundamental network outage. The recommended order of action is: firmware update on the Rose → replace Nucleus patch cable → USB test → bypass switch.

Please report back what HiFi Rose say about the firmware, and let us know how the cable swap goes. We are happy to dig further once you have those results.

Thank you. I’ve approached Rose with this info and I’ll try the recommended test procedures.

Hello @John_Wages,

Thank you for the update! Please do let us know what HiFi Rose say and how the tests go — we will be happy to follow up from here once you have their response.