RS151 not appearing in audio device list despite being on the same network (ref#05P67M)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

I can't find rs151 in the audio device even tho they are connected to the same network , and rs151 is roon ready mode.

Describe your network setup

lan cable connected to router.

2

Hello,

Can you tell us more about your setup:

  • Which operating system is Roon Core installed on? If it’s on Windows, first try disabling the Windows firewall.
  • Do you use VLANs on your LAN?
  • What are the IP addresses: Roon Core, Rose RS151, Roon Client, etc.?
  • Are the devices connected directly to the router or to a switch?
1 Like
3

Good day @hyojeong_koo !

We have checked a little bit of your analytics data report and can see that your IPs are kind of confused. Local IPs of your devices have same first octet as your public IP.

We can also see that device was discovered but could not connect.

Can you please clarify, did you set any special settings on your router like DMZ or something like that ?

4

We haven’t seen a response to this thread yet from the OP. Please reach out if we can assist further and to prevent this thread from auto-closing. Thank you!

5

This thread is now closing due to inactivity. Please submit a new support request here if you require additional troubleshooting, and the team will promptly merge threads as relevant. Thank you!