When I was notified there was a major new update to Roon I turned to my computer and responded to the option to “update Roon”. But I get the above message and repeating the process several times does not yield.success.
Is your Windows laptop is running W10 or W11? Either OS now is required to run Roon 2.0. If so, and your laptop is not showing an option to download an update in Settings → About, you can download a fresh copy of Roon for Windows here and either uninstall the old Windows version or install the new download over your old version:
You should be able to go to Roon’s download page, download the Windows Roon software, and install the 2.0 software over your 1.8 version on your Windows computer.
It is more complicated than that! It only offered me an option to retry and retry didn’t help even after trying it repeatedly. Worse, I couldn’t find any way to get anywhere from that page in the illustration in my earlier note.
I would have gone to Settings but there was no option to do so. When I tried logging in, it said I was already logged in and suggested I was trying to access a second source of Roon and that I would need to delete or unauthorize my only version.
Well I surely do not want to get rid of my one and only Roon file of music!
As usual, I’m lost. Help, please.