Ruptured Internal SSD Cable in Nucleus During Installation (ref#J4OQME)

Support Nucleus Support
1

What’s happening?

· Other

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· Other

Describe the issue

While I was installing an internal SSD in the nucleus, the silver cable that connects to the black plastic bus (that connects to the SSD) was mistakenly ruptured / torn. Any chance I could have a replacement cable and replace it myself? I am living in Europe. Thank You. Best Regards, Rami.

Describe your network setup

Home Network, Roon Nucleus connected to the Router (FritBox), I use my iPad as a remote control

2

Search for “SSD SATA cable” on Amazon and you should be good.

Sure you did not damage the connectors on the board or at the SSD during this accident?

3

You should be able to pick up a replacement cable at any computer parts store. Other than the case, all parts of the Nucleus are completely off-the-shelf and standard.

7

Hi @BeeKay,
Thanks for writing in to us for help with this issue. As this is a hardware problem I will direct you to our RMA form where they should be able to help you with this. Nucleus Troubleshooting

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