Same song repeats despite skipping and preferences (ref#HQH1WC)[Ticket in]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· i had the same song play repeatedly (perhaps 10 times), even after skipping multiple times, stating 'i do not like this track'

Tell us about your home network

· BGW 320; netgear 5-port gigabit ethernet unmanaged switch

Hey @terry_castillo

Thanks for performing that test, we have added this info to the investigation ticket. The ticket has been submitted for developer review, meaning that this may take some time to be reviewed.

There aren’t any additional details needed at this time, so we will go ahead and close the thread for the time being, and if any other questions arise after the developers have reviewed the case, we will re-open the thread and reach out once more.

Thanks again for your report, and thank you in advance for your patience as the ticket progresses through the development queue for review.

this sort of thing happens routinely. not exactly the same song, but definitely songs from the same album, even after i’ve skipped and stated that i do not like. it creates a terrible streaming experience…especially when we’re hoping for a good music discovery tool.

Hi @terry_castillo,

Thanks for the follow-up! As mentioned by Vadim, our team has a ticket in to improve this behavior, which will eventually be included in a future Roon update.

We very much appreciate your ongoing patience in the meantime! :folded_hands:

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.

i recently submitted a ticket for a similar problem, and was assured the matter would be worked on…

i’ve now had a long series of oddly selected repeating songs. There was a series of 32+ Pink Floyd songs that were - inexplicably - played after my Memphis Soul songs.

@terry_castillo, your original support request has auto-closed because there are no updates.

However, the status has changed to [Ticket In]< which means it is with the development. Roon will update the thread when there is news.