Samsung cellphone can't connect to Roon despite other devices accessing successfully (ref#51FX46)

[Simon_Cheng]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

All devises can access to Roon except my Samsung cellphone. It keeps searching without success. It only happened suddenly and I can't solve. Please help. Thanks. Simon

Describe your network setup

I am using a Roon Nulcus plus as the Roon core. My network is using Telus 1.5TGbps

[Arlen]

@Simon_Cheng

My Remotes and Server are on the same subnet and I still can’t connect

Are you 100% sure that your phone is connected to your home network?

If yes, could you post a screenshot?

[benjamin]

Hi @Simon_Cheng,

Thanks for writing in! Based on a recent digansotic report, it looks like your mobile device was able to succesfully connect earlier today:

Trace: [raatserver] [RaatServer SM-S721W @ 192.168.1.77:yyy] connected 

Are you still having issues? If so, please remove the Roon mobile app and perform a fresh download, and let me know if this helps.

I’d also give Roon Server a reboot as well - let me know if you continue to run into issues. Thank you!