Samsung Galaxy s24+won't consistently connect to Nucleus One

Other people seem to have had this problem, but they didn’t find a solution as far as I can tell. Hopefully I’m wrong.

My Samsung Galaxy s24+ won’t consistently connect to my Nucleus One. Sometimes it connects if my Dell Precision 3580 is operating as a remote as well, but rarely. The only way it will definitely connect is if I turn the Nucleus One off, then turn it on when the app is running.

Hey @Cale,

Thanks for reaching out with your message!

For us to be able to better assist you, can we kindly ask that you resubmit a proper support ticket by filling out the questionnaire using the below link?

Please select the option that best matches your specific issue type instead of simply selecting “other”, as this form was created to help diagnose issues while gathering information and it will allow the support team to be able to best assist with your specific issue type.

Thank you!

https://account.roon.app/en/contact/new-ts-request

I filled it out.

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