Is the affected network Zone connected with Ethernet or WiFi?
· WiFi
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has *no problem*, it's only my other Zone.
How is the affected Zone connected to your RoonServer machine?
· Network - WiFi
Which network audio protocol is the Zone using with Roon?
· Airplay
Since this is an Airplay Zone, have you tried toggling Airplay Compatibility Mode for this Zone in the Device Setup window?
· There is no change in behavior.
Does the device show up at all in Roon Settings -> Audio?
· Yes, it shows up there, but it isn't Enabled
Does the "Enable" button unlock the Zone?
· I pressed Enable, but the Zone remains disabled
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
What are the make and model of the affected audio device(s) and the connection type?
· Samsung The Sero
Describe the issue
My Samsung The Sero “smart” tv is listed as a network device in Roon (via Airplay2) and I am able to enable it. AirPlay gives a passcode and the tv connects, but does not play any music and the tv keeps regenerating passcodes, which I cannot enter anymore in Roon. I can see a signal path, but only the first time I fill in the passcode and press play, but no sound and the signal path (data) disappears. This should be a known problem, as I found many references to this unsolved problem. (User: Jörgen Winther, Alan_Tuszynski, Svein-Ole_Sorensen, Andres_Roepke etc.)
@S_Schorr, can you add The Sero to the Apple Home application? This may help resolve some issues with Roon and AirPlay devices. For example, I needed to add my KEF LSX (v1) speakers to Apple Home, after which AirPlay and Roon worked correctly. Same for my LG TV.
@Robert-F Dear Robert, thank you for your suggestion, but what is the Apple home application? For your information, other then an iPad that I only (want to) use for Roon, I have no other Apple hardware.
It’s Apple‘s „smart home“ app. One of the things it can control are AirPlay devices, and there are some known cases where adding a device to Apple Home makes it work with Roon as described here:
The app is probably installed by default on your Apple device, else you can find it here on the App Store:
Dear Suedkiez, thank you for your suggestions. I read all the Roon help center and faq stuff and the relevant things I could find on the forum before posting. In the mean time found out what the Apple home application is (was not installed on my device) To keep it short, doesn’t work for me.
Thank you for your post. The team has pulled diagnostic logging from the affected RoonServer instance and identified a pattern of Airplay Setup failures for which we have an existing ticket with Development.
We’ll share the case notes to include the Samsung The Sero TV among the list of affected devices, and we’ll post here if there are updates to share from the engineering team. Thank you!
