SATA Cable Replacement Needed for Nucleus (ref#9HWL0S)

[Jim_Degnan]

What’s happening?

· Other

Describe the issue

The sata cable on my nucleus broke and I need a replacement

Describe your network setup

none of this is relevant

[Marian (I stand with Ukraine)]

I don’t have a Nucleus, but I believe any SATA cable should work.

[Andrew_Stoneman (AJS)]

[daniel]

Hello @Jim_Degnan ,

Thanks for reaching out with your message! For us to be able to better assist you, can we kindly ask that you resubmit a proper support ticket by filling out the questionnaire using the below link? Please select the option that best matches your specific issue type instead of simply selecting “other”, as this form was created to help diagnose issues while gathering information and it will allow the support team to be able to best assist with your specific issue type. Thank you!

https://account.roon.app/en/contact/new-ts-request

[Jim_Degnan]

The cable has two distinct terminations: one for the SSD and another at the PCB. The one at the SSD is standardized for SSDs. Given the mediocre response I tried to lift the jack at the PCB to get visual on what type of connector it was. When I did the cable slid out of the jack. I have no clue how to get this cable back into the jack, Is it a crimp connection inherent to the jack? This cable failed at the SSD end with next to no application of force on my part, it looks incredibly cheap. I was hoping for a replacement part number and a quick ship direct from Roon!

There are other ports on the PCB, including USB. Can the USB port be used to connect to the SSD I bought? or ???

[Marian (I stand with Ukraine)]

Again, I don’t have a Nucleus, but from what you’re saying, it looks like it has an FPC connector. Understanding and Utilizing the FPC Connector - A Simple Guide - IBE Electronics

[connor]

Hi @Jim_Degnan,

The intake form we shared serves two functions:

1. It automatically alerts our Nucleus service team to your request, so you can receive accurate information rather than relying on the forum for this part replacement

2. It automates our notifications so you receive faster responses from our team and resolve your issue quicker.

There is a specific pathway for SATA cable replacement on the intake form. If you select this option, it won’t just create a Community thread like happens when you select “other.” It will alert the Nucleus team directly in a separate queue.

Please kindly do as requested above and fill out the relevant pathway on the form. https://account.roon.app/en/contact/new-ts-request .

Thank you!