I’d like to enable some diagnostics on your account so we can take a look at what you’re experiencing here. Before I do this, may I ask that you please do the following and make a note of the time you do each:
Reboot your Core machine.
Start up Roon and let the spinner go for ~5 minutes.
Reboot your Core machine once more.
Start up Roon and let the spinner go for another ~5 minutes.
This should allow the team to gain some insight into what you’re experiencing in the report. Once you’ve done this let me know the timestamps and I’ll enable diagnostics on your account. When the diagnostics report is uploaded I’ll send it over to our team for analysis.
I completed the reboot instructions that you specified above. I started the process around 5:50pm EDT and concluded the last reboot (after the spinner went for another 5 minutes) at around 6:15pm on Thursday November 5th.
I also have access to the Roon Server Diagnostics Log from the Sonic Orbiter STi9 if you would like to review. Please advise on how to get that to you.
I have enabled diagnostics on your account so our technical staff can get some more insight into what’s going on here. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers
Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.
This problem has re-emerged. Roon constantly scans & rescans from the NAS location. In fact, at times, it seems to completely lose connection with the NAS folder, then re-establishes the link, and starts another rescan all over again.
I completed the following to troubleshoot:
Powered down the STi9
Powered down the UltraRendu/UltraDigital
Rebooted the NAS containing the music files.
Once the NAS was back up, I tested access to the music files via VLC Player from a PC. No problems … smooth playback with no disconnection to the NAS.
Repowered the SonicTransporter first, cleared the Roon cache. Then, repowered the UltraRendu/UltraDigital.
Launched Roon from a PC and that’s when the scanning re-started. Once finished, it remains stable for about 5 min, loses the connection to the NAS folder, re-establishes the connection and starts the scan function all over again.
This cycle just keeps repeating, over and over. Roon is unusable as all local files lose sync. Tidal files, ironically, don’t lose connection and files continue to play.