Screen resolution issue requiring fullscreen mode (ref#61FPR0)

[Kevin_Parsons]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

screen resolution is too small, have to use fullscreen mode, tutorial/fix does not resolve the issue

Describe your network setup

n/a this is a computer or software issue

[daniel]

Hi @Kevin_Parsons,
Thanks for reaching out to us about this issue. What’s your screen resolution? Do you use scaling and if yes what is it set to?

[Kevin_Parsons]

1920x1080 is the resolution
scaling is 150%

both of these are the ‘recommended’ setting on my laptop

[benjamin]

Hi @Kevin_Parsons,

@Kevin_Parsons

scaling is 150%

Do you have the issue if you set scaling to 100%?

To confirm, you’ve also tried the steps listed in this older thread here as well:

Roon will not display on 3200x1800 screen (says: screen to small)

Thanks for these suggested intermediate remedies. My question remains unresolved. This problem thus seems somewhat complicated, so please allow for my further elaboration as follows: Can someone please tell me how to run Roon with scalefactor=2? Or how to change windows scaling to 200%. I haven’t got a clue, and is it at all possible unless the application itself offers a scaling feature? I haven’t seen that. Importantly, I would like to repeat that running in scale factor 1.5 (see above in th…

Let me know if this helps

[Kevin_Parsons]

scaling at 100% doesn’t resolve this unfortunately. There many steps in that thread, any in particular I should try?

[noris]

Hi @Kevin_Parsons ,

Are you able to try these instructions?

Windows Requires Full Screen: Setting A Custom Scale Factor

Hey Mike – thanks for clarifying. I think I see the issue here. Bear with me and we’ll get this right for you. Try this: In Windows, open the Run dialog (just type Run in the start menu) In the Run dialog, click Browse Navigate to the Application folder of your Roon database (this will be something like C:\Users\ [your user name] \AppData\Local\Roon\Application Click Roon.exe Now you should have the correct path in the Run dialog – for me it’s: C:\Users\mike\AppData\Local\Roon\…

[Kevin_Parsons]

Hi, thanks setting the scale factor to 1 works from the run command. However, this change in settings doesn’t hold when I close and reopen Roon.

[daniel]

This article goes into detail about setting the proper scale for an app. Can you see if that works for you?

[Kevin_Parsons]

Hi, in short this doesn’t work. I did provide a screenshot in the first post of this thread of my attempt. Currently however I can’t even get into the compatility settings

[connor]

Hi @Kevin_Parsons,

Try rebooting first. If you’re able to enter the Compatibility settings tab, once again click “Change High DPI Settings” to edit the High DPI Settings for Roon.exe again.

Then change the High DPI Scaling Override selection from “Application” to either System or System (Enhanced).