Seagate BUP Portable drive no longer appears in Roon storage library (ref#EECPC3)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Local files won't import or appear

Tell us what's going on

· I have a Seagate BUP Portable drive that holds an extensive mu sic library. It no longer appears under my librarys. When I look at storage under RoonT

Tell us about your home network

· I have an external drive (Seagate BUP Portable) which holds an extensive music library. It no longer appears on my Roon library list. I have a Nucleus+. I have tried unpluging the Seagate from the Nucleus+ and shutting off the Nucleus+ without correcting the problem. There are 2 USB ports on the Nucleus+, an upper and lower. I have tried both without success. I have read the Roon Nucleus manual and the storage section of the Nucleus User Guide. When I look at the storage section in the Roon settings there is a message: Nucleus>Seagate BUP Portable stating that "The drive is not available. Check the drive or edit the folder if it's been moved." I believe I have checked the drive and do not know how to proceed. The drive had been available and functioning when I set up the Roon system when I first purchased it.

2

Can you plug this drive into a PC and run a drive check on it?
If it has been “hot” swapped out from the Nucleus it might have some errors that prevents Roon now seeing it.
I had the exact same thing happen to myself after a 'hot" swap.
Few minutes with a Win 11 drive check, reinstalled to Roon ROCK server and Roon could see it again

3

Hello @fb.schoenfeld,

Thanks for your patience while we reviewed the diagnostic logs in more detail.

We enabled the diagnostic mode for your account, and here is what we’re seeing in the diagnostics

  • The Nucleus does not detect any external USB mass-storage device
  • Only the internal NVMe drive is present and mounted
  • There are no kernel events showing a USB storage device being attached
  • RAATServer logs only show audio devices (PCH) — this is expected and unrelated to storage

In short:
The Seagate BUP Portable drive is not visible to the operating system at all.

Because the drive isn’t detected at the OS level, Roon has no way to access it, which is why it appears as “not available” in Settings → Storage.

The most common reason for this behavior is a filesystem or hardware issue on the external drive, often triggered by:

  • disconnecting the drive while powered on (“hot unplug”), or
  • an emerging failure of the drive itself.

Please connect the Seagate drive directly to a PC or Mac and check whether it mounts:

  • If it mounts:
    • Run a full disk check / repair
      • Windows: Disk Check
      • macOS: Disk Utility → First Aid
    • Safely eject the drive afterward
    • Reconnect it to the Nucleus
  • If it does not mount on another computer:
    • That indicates a drive or filesystem failure, and the drive will need repair or replacement before Roon can use it again.

Once the drive is detected by the OS again, it should automatically reappear in Roon without needing to re-add the storage path.

Please let us know the result after testing the drive on another computer.

4

I followed all your instructions on the portable dirve connection. It did appear on my MacBook pro as a data icon. I ran the first aid link. When that was completed I plugged the protable drive into the Nucleus+. Still no connection. In the meantime when I try to open Roon I get messages that I am no longer able to access the Roon server. The Nucleus+ is turned on and it is connected to my network. Trying to resolve this problem has resulted in no access to Roon.

5

Hey @fb.schoenfeld,

Thanks for the update! Since youre now having issues connecting to your Nucleus, could you attempt to access the webUI of your Nucleus, and share a screenshot of what you see?

Here’s more info:

If you’re unable to access the webUI of your Nucleus, could you next plug in a monitor via HDMI to your Nucleus (while still connected to your network) and snap a screenshot of what you see?

Thank you!

6

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