Search and Metadata not working

Support
1

Core Machine (Operating system/System info/Roon build number)
Windows 10 PRO / NUC 7i7BNH / Roon 1.7 build 505

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
NUC

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
SMSL M500

Description Of Issue
Access to search and albums that are not in my library doesn’t work … Error message is :

“connection timeout”

Within the log file several lines like :

12/05 10:08:12 Debug: [easyhttp] GET  to https://search.roonlabs.net/1/search?q=Karen%20Gomyo&count=50&c=tidal-fr,qobuz-fr timed out after 15014 ms
12/05 10:08:12 Error: search service failed: Result[Status=NetworkTimeout]

12/05 10:09:30 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The request was aborted: The request was canceled.)
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It seems that the service is back to normal

3

Hi @Nicolas_BRIGITTE-ALP,

Thanks for the report and glad to hear the service is back to normal, if you have any further issues do let us know!

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