Search function failing with "Can't connect to Roon Search" error (ref#R8PLOB)

[Gary_Proudfoot]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Search is failing, it returns "Cant connect to Roon Search"

Tell us about your home network

· Router-TpLink BE9300, switch-unifi=edgeswitch 8.

[Carl]

Hi @Gary_Proudfoot,

Whilst waiting for your request to reach the top of the Roon support queue, as a trouble shooting step could try the following:

• Reboot your router and any associated network equipment.
• Wait for the reboot to complete and router to establish comms to the internet.
• Then reboot the machine that Roon Server is running on.

I hope this works, but if not at least it rules out a step for Roon support.

[alex_h (Alex)]

Hello @Gary_Proudfoot,

Thanks for reaching out to us with this question.

I highly recommend following the instructions provided by @Carl - they are excellent and definitely worth trying first.

If those steps do not resolve the issue, could you please upload a set of logs from your Roon Server so we can take a closer look? Upload Logs Here:
https://workdrive.zohoexternal.com/collection/nocvrfc5b2ddab55140af8640f1d7ce13291e/external

Note: We are currently experiencing a minor service disruption on our end. It is possible that the behavior you are seeing is related to this and may resolve itself shortly once our systems are fully operational again.

Looking forward to your reply.

Thanks.

[Gary_Proudfoot]

Fixed now thanks. There was an ip address clash. The fact that roon was running OK apart from search threw me off the track of finding the issue.