Thanks for letting me know that additional information. By Core I mean the device hosting the Roon Application, and this can either be a PC with the Roon app on it (in most cases) or a dedicated Core setup.
Yes I’m using a PC running Roon and Eunhasu
Just to clarify a few aspects here:
- Please only use this thread to reach out to us, the accounts team has noted that you are trying to use email to reach us, but I should note that we we handle all of our support here on Community. I would be more than happy to help to assist you here with this issue.
I had to get in through the back door because it was the only way to get a direct input. Noted.
Can you clarify what the exact error state is here? You mention that there is a slow “search to play time delay”, does this mean that searching itself is taking a long time, or starting playback is taking a long time? We should separate these two error states.
When a track is selected search starts pretty much immediately it’s the time to actually start playing after the track has been selected that has increased significantly. On selecting a new track it mutes immediately whatever was playing this search phase can last over 30s or more. This is what has changed recently and as I say it all worked fine for months with exactly the same setup .
- Can you try rebooting your PC and networking gear if you have not done so already? By reboot I mean - power off, unplug the power cable, wait 30 seconds and power back on.
Both PC and router rebooted as suggested but no difference.
- Does this issue only occur when playing to the SoTM zone? For example, if you try to play to “System Output”, do you notice similar delays? If this issue is endpoint specific, it would give us a great data point.
Yes exactly the same regardless if playback is via System Out or via the bridge in SoTM Zone
- What is your network setup like? Can you let me know the model/manufacturer of all your networking gear?
Bear in mind that actual streaming is not a problem once a track starts besides the setup worked just fine from April 2019 until two weeks ago when I started noticing the delays.
Huawei HG633 router, Fast fibre copper network to service provider, the PC and the SoTM sMS -200Ultra bridge are both Ethernet connected to router not WiFi …
Furthermore, playing Tidal directly using an OPPO 105D player that supports Tidal ( over Wi-Fi) it’s all good no delays fast search and play.