Seasoned roon user adds Qobuz & can not get Qobuz to play songs

[Jan_Lukens]

Roon Core Machine

Asus laptop with Windows 10 for core

Networking Gear & Setup Details

Wi-Fi
Library of flac files on 2tb external hard drive attached to laptop core via usb

Connected Audio Devices

RME ADI-2 DAC
Blusound node 2i

Number of Tracks in Library

30,000 tracks

Description of Issue

Have been using Roon successfully for over a year and love it. Decided to cancel Amazon Prime and add Qobuz specifically because I could stream Qobuz in Roon. Signed up for Qobuz & signed into the service on Roon. Can not get it to play a song. Please see attached screenshot for error messages received.

[Jim_F (- This forum no longer works for me.)]

Released December 14, 2022. Try something not released within the last two days. Albums aren’t always available in Roon immediately.

[Marin_Weigel (Bram Stoker's Cappuccino)]

Let’s see your Services/Qobuz setting and make sure you’re using your email address, while not exposing it to the forum.

Your selection does play here in Germany…

[SandsOfArrakis (The Spice Must Flow)]

It plays here as well in the Netherlands. Does it play when using the Qobuz app?

[Axel_Lesch]

Hello @Jan_Lukens and welcome,

@Jan_Lukens

Networking Gear & Setup Details

Wi-Fi

Looking like a typical network issue:

1. You didn’t write, how is your core machine connected to the internet, via wifi or wired to the router?
2. Did you try some basic troubleshooting like rebooting router and entire network, power cycling your core machine, your dac and the bluesound node?
3. If still no joy, you can try changing your router’s DNS settings to google or cloudflare.
4. What router do you have? Is there additional network gear?

[benjamin]

Hey @Jan_Lukens,

Following up on this thread, are you still running into issues with Qobuz playback?