Serious lagging when a track starts to play (ref#F7N1G8)

[RJ_V]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Devialet Dione (airplay wired) . Apple Homepods (wifi)

Describe the issue

serious lagging when a track starts to play.

Describe your network setup

Wired. wifi 6. Outside connection with fibre connection.

[RJ_V]

The problem does not occur with my Devialet Phantom I set. No lagging whatsoever

[connor]

Hi @RJ_V,

Thank you for your post.

We’ve taken a closer look at activated diagnostic logging for the affected RoonServer. When playback initiates to the Dione via Airplay, particularly with higher-quality files above 16-bit / 48KHz, RoonServer doesn’t have the network bandwidth allocated in its connection to download and distribute the audio file to the Dione.

So, playback remains held until enough of the file has reached the endpoint for the stream to begin undamaged and uninterrupted.

This will fundamentally come down to network settings and topology.

One test is to see if playback starts faster if you set a lower maximum sample rate and bit depth on the Airplay Dione Zone in Device Setup (Roon Settings → Audio).

Is the Dione connecting to your network using a range extender, access point, or network switch that you do not use with the other Airplay or Devialet endpoints?

Please describe the network topology involved as fully as possible to expedite our troubleshooting.

[RJ_V]

Hello Connor,
Thanks for your fast reply. Your comment did me realize that I overlooked a connection error in my network.
The problem is solved and everything works fine again.

Kind regards,
Rob

[RJ_V]

Online forum discussions are known to be very……, helpdesks even worse. As you can imagine my answer has a purpose. I solved the problem using my own resources.