Server software fails to run despite accessing dashboard and multiple reboots (ref#NJIJLK)

Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

Hi, I can access the dashboard page, and despite rebooting several times, I cannot get the server software to run. My account is up to date.

Describe your network setup

My modem is a fiber modem provided by my ISP, TELUS, in North Vancouver, BC

2

Have you tried clicking the Operating System Reinstall option?

It will reinstall RoonOS and Roon Server.

If that does not help, Roon support will be along to diagnose.

3

Hi @Nelson_Sacristan,

Thanks for the details, and for sharing Carl’s suggestion. Please try the Operating System Reinstall option, since it will reinstall RoonOS and Roon Server.

If that does not help, please use Roon Logs guide to manually access your Roon logs and upload them to our secure server with the Uploader link for Logs, Media Files, Databases .

If you go the manual logs route, please let us know once uploaded so we can check. Thanks!

4

Hi @Nelson_Sacristan,

Checking in on this. Were you able to try the Operating System Reinstall on the RoonOS WebUI, and if that still left things stuck, upload the logs with the Logs guide and the Uploader link for Logs, Media Files, Databases? Let us know what you found. Thanks!

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