Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has the same problem as my other Zone.
Do you have a complex network setup?
· Both the device and RoonServer are connecting to a *single router*
Please try rebooting your router.
· No, I'm still having trouble
Do you have an approximate timestamp of when the issue last occurred?
· 11:45
What are the make and model of the affected audio device(s) and the connection type?
· Marantz sacd30n
Describe the issue
Music will not play for multiple days. Went through trouble shooting and reset router. Now my server is completely unresponsive and is stuck on the loading screen.
Describe your network setup
One router, one computer, one network player. One network.
We’ve pulled diagnostic logging and see a few patterns:
Roon Server is having difficulty reliably reaching upstream services, returning generic timeouts or reachability errors when it attempts to grab data from cloud services (the date/time, metadata, etc). Do you have any active network security in which Roon isnt’ a safelist/exception item? The Microsoft Defender firewall and antivirus software are common culprits after a Roon update because they detect the update as a new binary.
We see some I/O errors when Roon Server attempts to write to the temp files. Something is intermittently restricting Roon’s disk permissions; this commonly also points to anti-virus software or other local security on the computer, but Backup software or other media software making changes to your library are also potential causes.
Lastly, we see RAATServer attempting to handshake with a network endpoint and the connection drops halfway through. In a simple network topology without any managed switches or second routers, this would be rare unless something is actively interfering with Roon’s network connection.
I’d first ensure that Roon is safelisted in your firewalls:
If you’ve already taken this step or it’s not relevant, then please fully reboot RoonServer and attempt to connect to your Remotes and endpoints so we can fully capture the failure again in logs.