We are currently tracking reports from users who are unable to log in to Roon, see “Unexpected Error” messages when trying to access their accounts, encounter “Metadata Improver Paused” errors or other connectivity based issue such as ARC and Tidal or Qobuz synchronisation issues.
Symptoms:
530 Errors: Connection failures between Roon and our network provider.
410 Errors: Failures in retrieving metadata or account verification.
What is happening?
There is a DNS resolution issue between our servers and our network provider, Cloudflare. This is likely due to scheduled maintenance or a temporary routing update on the Cloudflare network.
Thank you for your patience while we investigated the “Unexpected Error” and login/connection issues reported today.
What Happened: We identified a DNS resolution issue between our servers and our network provider, Cloudflare. This was linked to a routing update on the Cloudflare network, which caused intermittent failures for Roon logins, “Metadata Improver Paused” errors, and synchronization issues with Tidal and Qobuz.
Services should now to be back normal. If you are still seeing connectivity errors, please reboot your Roon Server and any remote devices to clear the local DNS cache.
We are continuing to monitor the stability of the connection. If you have further trouble, please let us know in the tracking thread below.
Thank you for your patience while we worked through this. We’ve implemented additional infrastructure changes following our previous message, and things now appear to be stable based on our monitoring.
We’ll continue keeping a close eye on it, but if you notice anything still not behaving as expected, please let us know in the main tracking thread. Your feedback helps us ensure everything remains on track.
